Slots Floorperson

Westgate Resorts•Las Vegas, NV

1d•Onsite

About The Position

The legendary Westgate Las Vegas Resort & Casino is seeking a Slots Floorperson to join their team. This role involves servicing slot machines, performing minor repairs, and assisting mechanics. The Floorperson will also handle guest interactions, including answering questions, promoting sign-ups for the super slot club, and completing payouts. Additionally, they will coordinate slot personnel activities within their assigned area to ensure smooth operations and excellent guest experiences.

Requirements

Must be 21 years of age.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
Ability to read, write, speak and understand the English language in order to complete fills, jackpots, and tax forms; read slot codes and correspondence; and communicate with management, staff and guests.
Basic mathematical skills necessary to calculate fills, jackpots, imprest and taxes.
Sufficient manual dexterity of hand in order to use calculator, computer keyboard, general office equipment, multi-line telephone and complete general machine repair.
Ability to operate keys, screwdriver, money cart, SDS card, calculator, camera, cannon, and jackpot book to maintain machines and assist guests.
Adheres to control procedures.
Ability to access and input information using a moderately complex computer system.
High school diploma or GED equivalent.

Nice To Haves

Ability to act independently.
Ability to read, writes, speak and understand the English language to provide clear direction, instruction and guidance.
Ability to read, writes, speak and understand the English language to follow written and/or verbal instructions.
Ability to exercise judgment and implement control over the performance of staff.
Ability to deal with problems requiring initiative and good judgment.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees.
Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.
Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.
Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
Ability to relate to all levels of management, employees and guests in verbal/written form.
Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures.
Respond to guest inquiries.
Provide guest satisfaction through assistance, direction and information within hotel guidelines.
Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
Ability to exercise judgment and implement control over the performance of staff in assigned area.

Responsibilities

Service slot machines by performing minor repairs or closing them down for mechanics.
Answer guest's questions and provide assistance.
Encourage super slot sign ups and assist guests with using their cards.
Complete payouts for slot machine winnings.
Coordinate slot personnel activities within an assigned area.
Assist employees in maintaining good customer service.
Coordinate stations and breaks as required.
Count change, carousel, and booth banks to verify accuracy and completeness of hotel funds.
Clear coin in jams and hopper jams using SDS card and manual dexterity or a screwdriver.
Judge if a simple solution is not possible and close the machine for a mechanic to repair.
Request for fill, write request for fill, and carry coin to slot machine.
Place coin in machine using SDS card and keys to complete coin payout.
Inform guest regarding jackpot amount with appropriate tax information.
Write request for jackpot winnings, complete tax form (if required), and clear the SDS machine.
Promote benefits of super slot club to guests, sign them up, and encourage use of their card.
Ensure guest satisfaction within hotel/department guidelines.
Check station before, during, and after shift for proper cleanliness.
Maintain attendance in conformance with standards.
Maintain a neat, clean, and well-groomed appearance.