Team Member-New Castle

Family Farm and Home•New Castle, PA

5d•Onsite

About The Position

Family Farm and Home Team Members work toward the company’s mission of providing exceptional service, products, and prices focused on customers’ lifestyle needs. The role contributes to daily store operations and appearance, including stocking and back-stock placement, product recovery and assembly, operating the cash register, and maintaining general cleanliness. Team Members assist customers in the store and through company-supported internet sites, process special orders, support customer programs and financing options, and complete operational tasks assigned by store management. They also help maintain merchandising, cleanliness, and safety standards and contribute to a positive working environment.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent service and customer satisfaction.
Ability to communicate clearly and effectively with customers and other team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them in a pleasant, positive manner.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally.
Approach and assist customers in the store and on company-supported internet sites, and process special orders.
Use the point-of-sale system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options, and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Remain aware of in-store safety issues and shoplifting activity, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office and register area, restrooms, and break room.
Uphold merchandising, store cleanliness, and safety standards.
Assist in completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.