Team Member-New Castle

Family Farm and Home•New Castle, PA

6d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company based in Michigan, operating 71 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Team Members support the company’s mission of providing exceptional service, products, and prices that meet customers’ lifestyle needs. The role contributes to daily store operations and appearance through customer service, stocking and back-stock placement, product recovery and assembly, register operation, and maintaining store cleanliness and safety. Team Members also carry out priorities assigned by store management and use company systems to receive tasks, complete layouts, and fulfill online orders.

Requirements

Able to work a flexible schedule, including weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them pleasantly and positively.
Encourage customers to enroll in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally; approach and assist customers in the store and on company-supported internet sites; process special orders.
Use the POS system to check out customers and follow cash-handling processes and procedures.
Use On the Go to complete POGs and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and promote financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, product recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and shoplifting activity, and communicate potential issues to store management.
Uphold and support company loss-prevention measures.
Safely and efficiently operate a forklift and/or pallet jack, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office and register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties as assigned by store management or company officials.