Team Member - $17.00 per hour

Regal • Village of Lynbrook, NY

5d

About The Position

Team Members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team Members may work in the Box Office, Concession Stand, or as an Usher.

Duties vary by assignment and include operating point-of-sale systems and handling transactions accurately; promoting Regal Crown Club and premium viewing experiences; serving and assisting guests; maintaining theatre cleanliness and equipment; following applicable food-safety, alcohol-service, and break-period requirements; enforcing the MPAA rating system and company policies; and supporting theatre opening, closing, and emergency procedures.

Requirements

• Complete, or be making progress toward completing, the cast certification program as a cast member and Box Office cashier.
• Possess good public-speaking and listening skills, and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Upsell or suggest Premium Viewing Experience options, including 3D, RPX, and IMAX.
• Promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Operate the Concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; perform upselling and suggestive selling.
• Comply with local, state, and federal food-safety laws and applicable break and meal-period laws.
• Keep required alcohol certifications and training current where applicable; meet legal age requirements when assigned to sell or serve alcohol.
• Read and understand training materials covering subjects such as sexual harassment and discrimination.
• Tear tickets, collect and deposit the appropriate stub, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and help guests find seats when necessary.
• Enforce the MPAA rating system.
• Conduct in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment.
• Report problems, discrepancies, or unusual situations to theatre management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation.
• Assist with assigned opening and closing duties.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed