Team Member - $17.00 per hour

Regal Theatres • Lynbrook, NY

14h • Onsite

About The Position

Team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The position pays $17.00 per hour.

Team members are expected to attend work regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Specific duties vary by assignment. Box Office team members process sales and payments, promote premium viewing experiences and the Regal Crown Club, follow ticketing and MPAA rating policies, and respond to guest calls and questions. Concession team members operate and maintain concession equipment, manage payments and inventory, promote the Regal Crown Club and concession items, and comply with food-safety and break requirements. Alcohol-related duties require applicable legal-age eligibility, current certifications, and training. Ushers support admission and crowd flow, inspect packages where applicable, enforce rating policies, monitor auditorium picture and sound quality and safety, report issues to management, perform cleaning and vending-equipment tasks, and assist with opening and closing duties.

The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must be able to communicate effectively, perform calculations accurately, identify and assess problems, and work under pressure. The position involves frequent standing and walking, among other physical activities, and may occasionally require lifting up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, meet the legal age requirement under applicable state or local laws and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, evaluate information, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Ability to perform the essential duties, with reasonable accommodations where applicable.
• Frequently stand and walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally climb or balance and stoop, kneel, crouch, or crawl. May occasionally lift up to 60 pounds.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional service to theatre guests.
• Maintain regular and consistent attendance, perform general cleaning duties, comply with the company dress code, and handle emergency situations when called upon.
• Operate the Box Office POS system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions in keeping with the guest service philosophy.
• Operate the Concession POS system; accurately handle payments, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; promote concession items; and comply with local, state, and federal food-safety laws.
• Observe applicable federal and state break and meal-period laws; maintain required alcohol certification and training where applicable; and complete required beverage-server training when assigned alcohol service duties.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, or unusual situations to theatre management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness of restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment for cleanliness and operation, and assist with assigned opening and closing duties.
• Read and understand training materials covering topics such as sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after age 21 and six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed