Team Member - Brunswick

Family Farm and Home•Brunswick, OH

About The Position

Family Farm and Home Team Members work toward the company’s mission of providing exceptional service, products, and prices to meet customers’ lifestyle needs. The role contributes to daily store operations and upkeep, including stocking and organizing merchandise, recovering and assembling products, operating the cash register, assisting customers, and maintaining a clean and safe store. Team Members complete tasks assigned by store management and support the company’s merchandising, loss-prevention, and service standards. A flexible schedule, including weekends, evenings, and holidays, is required.

Requirements

Able to work a flexible schedule, including weekends, evenings, and holidays.
Committed to excellent service and customer satisfaction.
Able to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers and interact with them in a pleasant, positive, and helpful manner in the store and on supported internet sites; assist with special orders.
Answer phone calls professionally.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Use the POS system to check out customers and follow cash-handling procedures.
Use On the Go to complete planograms and mass layouts in the correct store locations.
Use Harvester to complete online customer orders.
Explain and support financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety issues and shoplifting activity and communicate potential issues to store management.
Follow company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Help build and assemble store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.