Team Member

Whistle Express Car Wash•New Philadelphia, OH

13d

About The Position

The Team Member (Associate) role is a hands-on, fast-moving position working on the lot, in the wash tunnel, and at the vacuum station. Team Members guide guests through the wash experience, support site operations, and help create a positive customer experience. The work is physical and involves working outdoors in different kinds of weather. No experience is required; a structured 60-day certification program is provided.

Requirements

Take ownership, follow through on tasks, and avoid leaving work unfinished.
Show curiosity and initiative in figuring out problems.
Bring a positive, team-first attitude and a commitment to doing the job well.
Be physically active and comfortable working outdoors in all kinds of weather.

Responsibilities

Provide friendly, professional customer service at the welcome station.
Support sales and membership growth by following consistent processes and providing knowledgeable guidance.
Assist with member sign-ups, account changes, and account management.
Follow company policies regarding pricing and discounts.
Follow safety procedures and keep the wash area clean and organized.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate operational issues to team members and management.
Engage with customers professionally and encourage Google reviews.
Manage member accounts, including cancellations and plan changes, and support the overall member experience.
Stock and organize detail centers while maintaining accessibility and inventory accuracy.
Empty trash cans and maintain clean work areas.
Check vacuum stations for clogs and empty canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks.
Maintain professional conduct and comply with uniform standards.
Perform opening and closing duties.
Clean and maintain the tunnel for safety and operational efficiency.
Prepare towels and other materials needed for daily operations.