Team Member - The UPS Store on 41st St

Austin • Austin, TX

2d • Onsite

About The Position

A The UPS Store Team Member is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Team Member will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information. The ideal Team Member has previous retail customer service experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. We have openings for Full Time and Part Time positions. Compensation: $16- $17 an hour with experience. This application is for consideration at the following locations: The UPS Store Hancock Center 1000 E 41st St, Austin, TX 78751 As a The UPS STORE Franchisee, we value: TEAM , SERVICE , DEDICATION & FUN. We look forward to hearing from you!

Requirements

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 35+ hours work week

Nice To Haves

• Previous retail customer service experience
• Friendly and genuinely helpful demeanor
• Professional appearance
• Artificial Intelligence (AI) Knowledge and Experience

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Benefits

• Flexible Work Hours
• Paid Time Off (PTO)
• Holidays
• Options for 4 day work weeks available
• Formal On-the-Job Training Program
• 401(K) with Company Match Available for Full-Time Team as Benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED