Team Member Relations Partner

Central Health•Austin, TX

9d•Hybrid

About The Position

The Team Member Relations Partner is a specialized role within the People Department responsible for managing employee relations matters, conducting workplace investigations, and providing expert guidance on complex employee concerns. This role ensures issues are addressed promptly, fairly, and in alignment with organizational policies and employment laws. The Team Member Relations Partner partners closely with Strategic People Partners (SPPs), Support Partners, and Centers of Excellence (COEs) to drive consistent, compliant, and equitable outcomes, while identifying and mitigating organizational risk and supporting continuous improvement in employee relations practices. Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Requirements

Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field OR 8 years related experience in lieu of degree
5 years of experience in employee relations, workplace investigations, or related People functions
Demonstrated experience conducting complex investigations and managing sensitive employee issues
Strong knowledge of employment laws and regulations
Excellent judgment, critical thinking, and problem-solving skills
Ability to manage highly sensitive and confidential information

Nice To Haves

Experience in healthcare, public sector, or similarly regulated environments
Experience working within a Strategic People Partner (HRBP) model

Responsibilities

Lead timely, thorough, and impartial investigations into workplace concerns (e.g., misconduct, harassment, discrimination, policy violations)
Determine findings, document outcomes, and recommend appropriate actions
Maintain strict confidentiality, neutrality, and integrity throughout the process
Partner with Strategic People Partners (SPPs) and leaders, providing timely updates and guidance
Partner with SPPs to manage complex employee relations matters, serving as the ER subject matter expert
Coach leaders on performance management, workplace conflict, team dynamics, and sensitive employee situations
Guide corrective action to ensure consistency, fairness, and alignment with People Department standards
Review and recommend disciplinary actions, up to and including separation
Ensure consistent and equitable application of policies across the organization
Interpret policies and employment laws; ensure compliance with federal, state, and local regulations
Identify and mitigate organizational risk
Track and analyze ER data, including investigations and disciplinary trends
Identify systemic issues and partner with SPPs on proactive solutions and to ensure consistent processes and documentation
Support development of tools, training, and standardized ER practices
Contribute to cross-functional People initiatives and promote a seamless employee experience