Team Member Relations Coordinator

Eatn Park Hospitality Group•Homestead, PA

1d•Hybrid

About The Position

Eat'n Park Hospitality Group is seeking a Team Member Relations Coordinator to join their team. This role is responsible for addressing issues in team members' work experience, providing support to management and Team Member Relations Specialists on human resources matters, and ensuring compliance with legal obligations. The company emphasizes a values-driven environment with opportunities for learning and growth, aiming to create smiles for guests, team members, and the community.

Requirements

A bachelor’s degree in human resources management (or related field) or any similar combination of education and experience.
1 year of experience in HR or relevant position with exposure to HR policies and procedures.
Working knowledge of local and state-specific employment laws and regulations, such as Title VII, FMLA, ADA, FLSA.
Willingness to learn and be trained in HR best practices, including conducting investigations and reporting on findings, providing advice and guidance to management and hourly team members on policies and human resources matters, engaging in the reasonable accommodation interactive process with team members, and providing guidance to management on the unemployment compensation process.
Excellent verbal and written communication skills; experience presenting concise and organized analyses with detailed explanations regarding findings appropriate for the intended audience.
Self-motivated work style; able to work well with minimal supervision and in a team environment.
Ability to manage varying volume of cases and prioritize these matters by content.
Understanding of investigation principles, including capability to draw conclusions on challenging cases.
Demonstrated ability to engage in respectful debate, with a goal of propelling overall work product.
Experience pivoting priorities with short notice and managing multiple risk related situations at one time.
Analytical and problem-solving skills to assess information and apply critical thinking to support the investigative process.
Proficient in Microsoft Office including Word, Excel, and PowerPoint with proven capability of summarizing data and key findings in simple formats that can immediately be applied by key stakeholders.

Responsibilities

Provides front-line team member support for human resources related questions and inquiries, guiding team members to available resources and asking for clarifying information.
Triages phone calls and ensures messages are directed to the right department or team member.
Drafts communications for management and hourly team members.
Provides consultation and guidance to site management on human resources matters and key people-centered processes.
Conducts initial conversations and interviews for basic employee-relations matters and resolves complaints with guidance from Team Member Relations Specialists and Legal Counsel.
Manages investigative intake, which includes assessing reports from multiple platforms, analyzing potential risk impact, and creating cases for investigation in the company case management system.
Assists with responding to unemployment compensation claims, utilizing an online case management system and interacting with site management for accurate and timely responses.
Supports the reasonable accommodation process by ensuring team member paperwork is sent timely and accurately recording in an internal tracking system.
Gathers documents and information in response to personnel file requests, third-party subpoenas and information requests, at the direction of Labor & Employment counsel.
Provides support in creating presentations, trainings, charts, etc., in an efficient manner for stakeholders, executives, and site leadership.