Sr Team Member Relations Specialist

Mercury Insurance Services, LLC•Remote,

3d•$83,670 - $161,815•Remote

About The Position

The Sr. Team Member Relations Specialist plays a vital role in supporting team members and leaders across the country — helping Mercury remain a place where people feel heard, respected, and supported every single day. In this role, you'll serve as a trusted advisor to People Business Partners and business leaders, bringing expertise, empathy, and a forward-thinking mindset to everything you do. You will bring sound judgment, empathy, candor, and a strong understanding of employment law to help leaders make clear, well-supported decisions. You will also help Mercury learn from patterns by turning insights into practical guidance, policy improvements, and better leader practices, leveraging AI where appropriate, to improve the quality and speed of the work. You'll operate with a high degree of independence, collaborate with legal counsel and have the opportunity to shape how we work — from investigations to policy development and beyond.

Requirements

Bachelor's degree (BA/BS) in Human Resources or a related field.
Minimum of 5 years of directly related experience in team member relations; or an equivalent combination of education and experience.
Strong value realization and data-driven orientation, with a proven track record of resolving cases and investigations with a clear focus on the problem and intended outcome
Demonstrated experience conducting workplace investigations, analyzing data, and preparing oral and written reports
Strong working knowledge of State and Federal employment laws and policies in a corporate setting
Ability to Interpret and apply policies to given situations
Ability to manage multiple assignments and projects under tight deadlines
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Detail-oriented with strong analytical capabilities
Effective consultation, active listening, conflict resolution, and presentation skills
Demonstrated strong ethics, leadership, and ability to exercise strict confidentiality
Ability to integrate work across business units and engage effectively at all organizational levels
Strong judgment and discretion, including the ability to surface difficult issues directly while remaining fair, respectful, and grounded in facts
Comfort using approved AI and digital tools to improve productivity and work quality, with demonstrated understanding that people remain accountable for reviewing, refining, and approving the output

Nice To Haves

PHR (Professional in Human Resources) certification
AWI-CH (Association of Workplace Investigators Certificate Holder)
General understanding of the Property & Casualty insurance industry

Responsibilities

Provide consultation to People Business Partners and business leaders to help navigate team member relations matters, such as performance concerns, conduct issues, policy interpretation, and interpersonal conflicts.
Surface difficult issues directly, distinguish facts from assumptions, and help stakeholders understand the risks, options, trade-offs, and recommended next steps.
Leverage AI for responsible and appropriate role-playing to support and help leaders with practical conversations, expectations, and follow-through, while maintaining appropriate confidentiality and neutrality.
Investigate team member concerns with care and thoroughness — documenting findings and delivering clear, well-reasoned conclusions to People Business Partners and business leaders at all levels.
Collaborate with your leader and legal counsel on agency claims and litigation matters, bringing your expertise and data analysis skills to the table.
Create reusable knowledge from investigations by documenting key patterns, lessons, and guidance without compromising confidentiality.
Leverage team member relations data to generate strategic workforce insights and leading indicators, diagnose emerging trends and root causes quickly, and proactively implement solutions that mitigate risk and improve organizational health.
Convert insights into practical actions such as targeted leader coaching, manager resources, policy updates, process changes, or focused listening.
Use approved technology and AI tools in meaningful ways to support execution of your work from organizing information, conducting first-pass research, identifying patterns, drafting materials, and reducing routine administrative work where appropriate and in line with confidentiality guidelines.
Keep Mercury ahead of the curve by staying current on State and Federal employment laws. Responsibilities include maintaining compliance postings, issuing required notices and acknowledgments, responding to subpoenas for records, liaising with the unemployment insurance claims vendor, coordinating with internal and external auditors, and collaborating with legal counsel.
Bring creativity and a future-of-work mindset to maintain live policies — writing policies that are clear, relevant, and built for the workforce of tomorrow.
Continuously bring insights, trends, lessons learned, and best practices from cases and investigations to evolve and make policies relevant and future proof.
Help the team build visible, reusable knowledge by documenting decisions, templates, guidance, and lessons learned in accessible locations.
Other duties may be assigned as business needs evolve.

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more