Team Member Experience Coordinator

JKLM Energy, LLC • Village of Orchard Park, NY

14h • $45,000 - $55,000 • Onsite

About The Position

The Full Time Coordinator in the Guest Experience department, reporting to the Manager of Guest Experience, will provide overall support to the Guest Experience team. Inclusive in the responsibilities for the position are items to support the department’s overall objectives relative to event days, staff recruitment, training and experience as well as overall operational support. The primary goal of this position is to provide a positive and engaging experience for Guest Experience Team Members while working at Highmark Stadium.

Requirements

• Bachelor’s degree in Business, Sports Administration, or related program
• 1-3 years of experience in a guest experience, customer service or related role preferably in a sport or entertainment venue
• Individual must be able to multitask and prioritize events and tasks while working in a fast-paced environment
• Individual must be able to problem-solve and provide solutions for guests and Team Members
• Organization and time management skills are a must
• Candidate must have excellent written and oral communication skills.
• Ability to develop and maintain strong relationships with team partners and part-time staff

Nice To Haves

• Familiarity with UKG, Canva, Vidcruiter and ABI Software is a plus
• Experience speaking in front of large crowds is preferred

Responsibilities

• Coordinate and manage recruitment, interviewing and hiring process of Guest Experience Team Members
• In conjunction with Human Resources, develop & implement new Team Member onboarding communication and experience overview
• Support Team Member incentive program in conjunction with the Manager of Guest Experience
• Support Team Member mentorship program in conjunction with the Manager of Guest Experience
• Create opportunities for feedback from Guest Experience Team Members including but not limited to surveys, in-person conversations and feedback forms
• Conceptualize opportunities for year-round staff engagement through events and experiences
• Collaborate with industry counterparts to develop and implement Team Member programs
• Manage the development and provide oversight of the Buffalo Bills Team Member Advisory Board
• Assist in the development and delivery of annual Guest Experience training program to Bills Guest Experience staff and team partners
• Management of Guest Experience Team Members
• Assist in managing Guest Experience department budget through purchase order and invoicing systems
• Maintain department website, team app information, and related printed materials including but not limited to, Weekly Team Member Newsletter, Team Member Playbook, and supporting materials and resources for game and event days.
• Work with HR and Payroll departments to ensure staff are properly paid and contact information is accurate
• Act as Manager on Duty for assigned events; assist with other events as needed including concerts and Bills Training Camp
• Assist internal departments with events as needed
• Other duties as assigned

Benefits

• Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Bills Experience: Employee comp season tickets and parking; discount on team store merchandise and Fanatics NFL Shop
• Wellness: Onsite fitness facilities and employee cafeteria
• Bills Culture: We offer many social and community volunteer events as well as learning and development growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level