Team Manager

NXTPoint Logistics•Jacksonville, FL

About The Position

The Team Manager oversees day-to-day team operations across assigned shifts, teams, or accounts, ensuring operational efficiency, safety compliance, and customer service expectations. The role directly leads operations staff, drives productivity and performance, and supports operational planning, staffing, and continuous improvement. In complex locations, the Team Manager exercises independent judgment and serves as the primary on-site operational leader between frontline execution and management oversight. The position includes leadership of daily distribution operations; monitoring productivity, quality, inventory accuracy, service levels, and safety results; implementing corrective actions; and supporting new processes, systems, customer requirements, and operational initiatives. The Team Manager also manages time records, performance evaluations, attendance, coaching, corrective actions, employee training and development, inventory investigations, documentation, audits, and compliance with safety, security, and operational procedures. This role has supervisory responsibilities. The work environment may include indoor and outdoor shop areas, vibration, inadequate lighting, awkward or confined workspaces, work above ground level, frequent lifting and carrying, and loud noise. The position requires regular lifting or moving of up to 49 pounds without assistance, carrying and climbing a ladder, and the ability to stand and walk for extended periods. The schedule is Monday through Friday, 5:30 p.m. to 1:30 a.m.

Requirements

At least 3 years of progressive warehouse or distribution operations experience.
Prior experience leading frontline operations staff in a high-volume or complex warehouse environment.
Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
Demonstrated experience with safety compliance, operational planning, and employee performance management.
Strong leadership and people-management skills, including the ability to coach, develop, motivate, and hold employees accountable.
Excellent verbal and written communication skills.
Strong interpersonal and conflict-resolution skills.
Demonstrated problem-solving and decision-making abilities.
Ability to analyze operational and performance data and translate findings into action.
Strong organizational, planning, prioritization, and attention-to-detail skills; ability to manage multiple priorities in a fast-paced environment.
Ability to collaborate across departments and organizational levels, maintain confidentiality, and exercise discretion.
Ability to lead through change and promote continuous improvement.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports; and speak effectively before groups.
Ability to calculate figures and amounts, and apply basic algebra and geometry.
Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions where standardization is limited.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams, and ability to learn company-specific systems.
Ability to establish priorities, allocate resources, organize team activities, anticipate operational challenges, and balance short- and longer-term objectives.
Ability to lift or move up to 49 pounds unassisted, carry and climb a ladder, and stand and walk for extended periods.
Ability to twist, stoop, squat, reach above shoulder level, crouch, and perform repetitive hand and foot movements.
Sufficient manual dexterity to reach and handle items, work with fingers, and perceive attributes of objects and materials.
Close vision and ability to adjust focus.
Ability to perform the essential job functions, with reasonable accommodation where applicable.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
Experience using workforce management, ERP, HRIS, or performance-reporting systems preferred.
Equivalent combination of education and experience will be considered.

Responsibilities

Lead and direct daily distribution operations to ensure safe, efficient, and accurate execution of assigned activities.
Be accountable for operational performance, including productivity, quality, inventory accuracy, service levels, and safety results.
Monitor operational key performance indicators and implement corrective actions to meet customer and company goals.
Partner with Operations Management to support productivity, quality, and service objectives.
Lead or support implementation of new processes, systems, customer requirements, and operational initiatives.
Manage and audit employee time records to support accurate and timely payroll processing.
Conduct performance evaluations and manage attendance, coaching, and corrective action processes.
Lead employee training and development activities.
Investigate and resolve inventory discrepancies, operational issues, and service failures.
Ensure compliance with OSHA regulations, company safety standards, security requirements, and operational procedures.
Maintain operational documentation, inventory records, system transactions, and customer-related reporting.
Support physical inventories, audits, and inventory control activities.
Establish daily work priorities and allocate labor and resources according to operational demands, workload, and customer requirements.
Analyze operational trends and identify opportunities to improve productivity, quality, service, and labor utilization.
Promote a culture of safety, accountability, engagement, and continuous improvement.
Organize team activities to meet deadlines, service levels, and performance objectives; anticipate staffing or operational challenges and develop solutions.