Team Manager

NXTPoint Logistics•Jacksonville, FL

About The Position

The Team Manager oversees day-to-day team operations across assigned shifts, teams, or accounts, ensuring operational efficiency, safety compliance, and customer service expectations. The role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement. In complex locations, the Team Manager exercises independent judgment and serves as the primary on-site operational leader between frontline execution and management oversight. The position leads distribution operations and is accountable for productivity, quality, inventory accuracy, service levels, and safety results. It manages employee time records, performance evaluations, attendance, coaching, corrective actions, training, and development. The role also investigates inventory discrepancies and service failures; ensures compliance with applicable safety, security, and operational requirements; maintains operational documentation and records; and supports inventories and audits. The position works a night shift Monday through Friday, 5:30 p.m. to 1:30 a.m. The facility is climate controlled and has an onsite cafeteria and fitness center. Working conditions may include indoor and outdoor shop environments, vibration, inadequate lighting, awkward or confined workspaces, work above ground level, frequent lifting and carrying, and loud noise. The employee must regularly lift or move up to 49 pounds unassisted, carry and climb a ladder, and be able to stand and walk for extended periods.

Requirements

Minimum 3 years of progressive warehouse or distribution operations experience.
Prior experience leading frontline operations staff in a high-volume or complex warehouse environment.
Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
Demonstrated experience with safety compliance, operational planning, and employee performance management.
Strong leadership and people-management skills, including the ability to coach, develop, motivate, and hold employees accountable.
Excellent verbal and written communication skills; ability to interpret safety rules, instructions, and procedure manuals, write routine reports, and speak effectively to groups.
Strong interpersonal and conflict-resolution skills.
Demonstrated problem-solving and decision-making abilities, including the ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Ability to analyze operational and performance data and translate findings into action.
Strong organizational, planning, prioritization, and attention-to-detail skills; ability to manage multiple priorities in a fast-paced environment.
Ability to work collaboratively across departments and organizational levels, maintain confidentiality, exercise discretion, lead through change, and promote continuous improvement.
Ability to calculate figures and amounts, including proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn and effectively use company-specific HR, quality, operational, and reporting systems.
Ability to regularly lift or move up to 49 pounds unassisted, carry and climb a ladder, and stand and walk for extended periods.
Ability to twist, stoop, squat, reach above shoulder level, and crouch frequently, and use hands and feet simultaneously for repetitive movements.
Close vision and ability to adjust focus.
Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred; an equivalent combination of education and experience will be considered.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
Experience using workforce management, ERP, HRIS, or performance-reporting systems.

Responsibilities

Lead and direct daily distribution operations to ensure safe, efficient, and accurate execution of assigned activities.
Oversee operational performance, including productivity, quality, inventory accuracy, service levels, and safety results.
Monitor operational key performance indicators and implement corrective actions to meet customer and company performance goals.
Partner with Operations Management to support productivity, quality, and service objectives.
Lead or support implementation of new processes, systems, customer requirements, and operational initiatives.
Manage and audit employee time records for accurate and timely payroll processing.
Conduct performance evaluations and manage attendance, coaching, and corrective action processes.
Lead employee training and development activities.
Investigate and resolve inventory discrepancies, operational issues, and service failures.
Ensure compliance with OSHA regulations, company safety standards, security requirements, and operational procedures.
Maintain operational documentation, inventory records, system transactions, and customer-related reporting.
Support physical inventories, audits, and inventory control activities.
Establish daily work priorities and allocate labor and resources according to operational demands, workload, and customer requirements.
Analyze operational trends and identify opportunities to improve productivity, quality, service, and labor utilization.
Promote safety, accountability, engagement, and continuous improvement.
Organize team activities, anticipate staffing or operational challenges, and balance short-term operational needs with longer-term departmental objectives.