Team Manager - Business Insurance

Marsh McLennan•Fargo, ND

1d•Hybrid

About The Position

The Team Manager on the Business Insurance team leads and supervises the Business Insurance Service team, with responsibility for retaining and developing quality employees. The role executes departmental initiatives in alignment with overall business strategies and objectives, and supports colleague development through training and quality assurance programs. The manager oversees recruiting, onboarding, workload and capacity, policy compliance, communications, operational procedures, performance and compensation reviews, development planning, budgets, and key performance indicators. The role also promotes knowledge sharing, participates in leadership development, and contributes to local and regional workgroups.

Requirements

At least 5 years of leadership or management experience in insurance, risk management, or a similar industry.
At least 5 years of experience with business or commercial insurance.
Ability to research regulatory issues using available resources and provide clients with clear, concise, and accurate information and guidance.
Knowledge of technical underwriting.
Ability to maintain positive working relationships through appropriate conduct and communication with customers, clients, colleagues, and management.
Strong management and demonstrated team-building skills.
Ability to establish priorities and organize time efficiently to meet or exceed deadlines.
High level of integrity and confidentiality.

Nice To Haves

Bachelor’s degree in business, risk management, or equivalent.
Property/Casualty license.

Responsibilities

Participate in recruiting, hiring, and onboarding new colleagues.
Monitor and address employee workload and capacity, including book size, coverage hours, and time off.
Ensure compliance with corporate programs and policies, including PTO, attendance, travel, and expense reimbursement.
Communicate regularly with employees through one-on-one sessions, team meetings, and departmental initiatives.
Work with staff to ensure agency management systems, files, and operational procedures are followed and maintained on time according to MMA quality standards.
Support colleague development by conducting annual performance and compensation reviews, setting personal development goals, and discussing career paths.
Manage annual budgets and key performance indicators that reflect growth goals and business conditions and support strategic agency initiatives.
Promote knowledge sharing about workflow, markets, products, legislative issues, and best practices.
Participate in ongoing leadership development training.
Participate in local and regional workgroups, provide feedback on trends and challenges, and communicate partnerships, strategies, and opportunities to local office teams.