Team Manager

NXTPoint Logistics • Jacksonville, FL

2d • Onsite

About The Position

The Team Manager oversees day-to-day team operations across assigned shifts, teams, or accounts, ensuring operational efficiency, safety compliance, and customer service expectations are consistently met. The role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement. In complex locations, the Team Manager exercises independent judgment and serves as the primary on-site operational leader between frontline execution and management oversight.

The position leads distribution operations and is accountable for productivity, quality, inventory accuracy, service levels, and safety results. It also manages employee performance and development, time records, inventory issues, compliance, documentation, and operational reporting. A bachelor's degree in a related field is preferred, and at least three years of progressive warehouse or distribution operations experience is required, including experience leading frontline staff in a high-volume or complex warehouse environment.

Requirements

• Minimum of 3 years of progressive warehouse or distribution operations experience.
• Prior experience leading frontline operations staff in a high-volume or complex warehouse environment.
• Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
• Demonstrated experience with safety compliance, operational planning, and employee performance management.
• Strong leadership and people-management skills, including the ability to coach, develop, motivate, and hold employees accountable.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution skills.
• Demonstrated problem-solving and decision-making abilities.
• Ability to analyze operational and performance data and translate findings into action.
• Strong organizational, planning, prioritization, and attention-to-detail skills; ability to manage multiple priorities in a fast-paced environment.
• Ability to work collaboratively across departments and organizational levels.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Ability to lead through change and promote continuous improvement.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports; and speak effectively to groups of customers or employees.
• Ability to calculate figures and amounts and apply basic algebra and geometry.
• Ability to solve practical problems involving limited standardization and interpret written, oral, diagram, or schedule-based instructions.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to learn and effectively use company-specific HR, quality, operational, and reporting systems.
• Ability to establish priorities, allocate resources, organize team activities, anticipate staffing or operational challenges, and balance short-term requirements with longer-term objectives.
• Ability to regularly lift and/or move up to 49 pounds unassisted, carry and climb a ladder, stand and walk for extended periods, and perform frequent twisting, stooping, squatting, reaching above shoulder level, and crouching.
• Manual dexterity to reach and handle items, work with fingers, and perceive attributes of objects and materials.
• Close vision and ability to adjust focus.

Nice To Haves

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• Experience using workforce management, ERP, HRIS, or performance-reporting systems.

Responsibilities

• Lead and direct daily distribution operations to ensure safe, efficient, and accurate execution of assigned activities.
• Be accountable for operational performance, including productivity, quality, inventory accuracy, service levels, and safety results.
• Monitor operational key performance indicators and implement corrective actions to achieve customer and company performance goals.
• Partner with Operations Management to support productivity, quality, and service objectives.
• Lead or support implementation of new processes, systems, customer requirements, and operational initiatives.
• Manage and audit employee time records for accurate and timely payroll processing.
• Conduct performance evaluations and manage attendance, coaching, and corrective action processes.
• Lead employee training and development activities.
• Investigate and resolve inventory discrepancies, operational issues, and service failures.
• Ensure compliance with OSHA regulations, company safety standards, security requirements, and operational procedures.
• Maintain accurate operational documentation, inventory records, system transactions, and customer-related reporting.
• Support physical inventories, audits, and inventory control activities.
• Establish daily work priorities and allocate labor and resources according to operational demands, workload, and customer requirements.
• Analyze operational trends and identify opportunities to improve productivity, quality, service, and labor utilization.
• Promote a culture of safety, accountability, engagement, and continuous improvement.

Benefits

• Fully climate-controlled environment.
• Onsite employee cafeteria.
• Free access to the onsite fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed