Team Manager

NXTPoint Logistics•Jacksonville, FL

About The Position

The Team Manager oversees day-to-day team operations across assigned shifts, teams, or accounts, ensuring operational efficiency, safety compliance, and customer service expectations. The role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement. In complex locations, the Team Manager exercises independent judgment and serves as the primary on-site operational leader between frontline execution and management oversight. The position leads daily distribution operations and is accountable for productivity, quality, inventory accuracy, service levels, and safety results. It supports implementation of processes, systems, customer requirements, and operational initiatives; manages employee time records, performance evaluations, attendance, coaching, corrective actions, training, and development; and investigates inventory discrepancies, operational issues, and service failures. The Team Manager also ensures compliance with OSHA regulations, company safety standards, security requirements, and operational procedures, and maintains operational documentation, inventory records, system transactions, and customer reporting. The role requires at least three years of progressive warehouse or distribution operations experience and prior experience leading frontline operations staff in a high-volume or complex warehouse environment. A bachelor’s degree in Logistics, Supply Chain, Business, or a related field is preferred; an equivalent combination of education and experience will be considered. The job lists first and mid-day shifts. The facility is climate controlled and has an onsite employee cafeteria and fitness center.

Requirements

At least 3 years of progressive warehouse or distribution operations experience.
Prior experience leading frontline operations staff in a high-volume or complex warehouse environment.
Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
Demonstrated experience with safety compliance, operational planning, and employee performance management.
Strong leadership and people-management skills, including the ability to coach, develop, motivate, and hold employees accountable.
Excellent verbal and written communication skills.
Strong interpersonal and conflict-resolution skills.
Demonstrated problem-solving and decision-making abilities.
Ability to analyze operational and performance data and translate findings into action.
Strong organizational, planning, and prioritization skills, including the ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to quality.
Ability to collaborate across departments and organizational levels.
Ability to maintain confidentiality and exercise appropriate discretion.
Demonstrated ability to lead through change and promote continuous improvement.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts, apply basic algebra and geometry concepts, solve practical problems, and interpret written, oral, diagram, or schedule instructions.
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn and effectively use company-specific HR, quality, operational, and reporting systems.
Ability to establish priorities, allocate resources, organize team activities to meet deadlines and performance objectives, anticipate staffing or operational challenges, and balance short-term operational requirements with longer-term departmental objectives.
Must regularly lift and/or move up to 49 pounds unassisted, carry and climb a ladder, and stand and walk for extended periods.
Must be able to twist, stoop, squat, reach above shoulder level, crouch frequently, and use hands and feet simultaneously for repetitive movements.
Manual dexterity sufficient to reach and handle items, work with fingers, and perceive attributes of objects and materials.
Close vision and ability to adjust focus.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
Experience using workforce management, ERP, HRIS, or performance-reporting systems.

Responsibilities

Lead and direct daily distribution operations to ensure safe, efficient, and accurate execution of assigned activities.
Own operational performance, including productivity, quality, inventory accuracy, service levels, and safety results.
Monitor operational key performance indicators and implement corrective actions to meet customer and company performance goals.
Partner with Operations Management to support productivity, quality, and service objectives.
Lead or support the implementation of new processes, systems, customer requirements, and operational initiatives.
Manage and audit employee time records to support accurate, timely payroll processing.
Conduct performance evaluations and manage attendance, coaching, and corrective action processes.
Lead employee training and development activities.
Investigate and resolve inventory discrepancies, operational issues, and service failures.
Ensure compliance with OSHA regulations, company safety standards, security requirements, and operational procedures.
Maintain accurate operational documentation, inventory records, system transactions, and customer-related reporting.
Support physical inventories, audits, and inventory control activities.
Establish daily work priorities and allocate labor and resources according to operational demands, workload, and customer requirements.
Analyze operational trends and identify opportunities to improve productivity, quality, service, and labor utilization.
Promote a culture of safety, accountability, engagement, and continuous improvement.