Team Manager, Sales Engineering

Staples•Framingham, MA

12h•Onsite

About The Position

At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.

Requirements

4+ years in management or project management
Proven leadership and coaching skills
Experience leading onboarding or customer success programs
Proficiency in Microsoft Outlook, Excel, and Word
Experience using performance metrics
Ability to travel as needed

Nice To Haves

Bachelor’s degree
Experience with enterprise or mid-market customers
Background in Sales or Customer Success
Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred.
Understanding of procurement and integration standards including: cXML EDI OCI Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
Experience partnering with technical or IT teams in large, matrixed organizations.

Responsibilities

Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
Partner closely with Sales leaders and Business Development teams
Manage team workload, priorities, and metrics
Act as escalation point for complex customer issues
Lead change management within go-to-market models
Use data to identify trends, coaching, and process improvements
Design scalable onboarding solutions
Balance customer satisfaction with operational efficiency