Team Manager Home Care

VITAS Healthcare•Camarillo, CA

26d

About The Position

The Team Manager leads the Patient Care Team, supervising, evaluating, and coordinating interdisciplinary team members. The role ensures continuity of care from admission through discharge, transfer, or bereavement; advocates for patients; coordinates with community social-service and health-care providers; and maintains patient records throughout the care process. The manager directs patient care services, including volunteer and bereavement services, and ensures they are integrated into each interdisciplinary plan of care. The role reviews admission and discharge information, collaborates with physicians on palliative care, supports timely recertification decisions, monitors service levels and resource use, manages team schedules, facilitates care-plan meetings, and participates in the on-call rotation. The role hires, trains, supervises, evaluates, and may dismiss team staff in conjunction with the Patient Care Administrator. It supports staff competence through field visits, documentation review, in-service education, and mentorship; oversees schedules and assignments; and reviews and approves payroll. The Team Manager monitors records and team activities for accuracy, completeness, quality, and regulatory compliance; develops and participates in quality-improvement activities; assists with regulatory surveys; conducts chart and utilization reviews; and participates in outcomes management and annual program review. The role also addresses patient, family, physician, and other customer concerns; supports customer satisfaction and community relationships; monitors resource utilization and patient-care costs; approves relevant patient-care bills and invoices; and pursues professional development.

Requirements

Reliable transportation and an appropriate license and insurance coverage for the driver and passengers.
Private telephone in the home.
Knowledge of principles and practices of primary medical and nursing care, including working knowledge of oncologic nursing and palliative care.
Basic understanding of interpersonal dynamics in interdisciplinary health-care teams and knowledge of dying and bereavement.
Working knowledge of the VITAS information system (Vx) and ability to use management reports.
Two years of successful supervisory experience or equivalent in a health-care organization.
Current and valid RN license to practice in the state where the VITAS program is located.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Direct patient care services for the team, including volunteer and bereavement services, and ensure integration into interdisciplinary plans of care.
Review pending and new admissions, assessments, histories, and alive discharges for eligibility and appropriateness.
Collaborate with the team physician and attending physician on palliative pain and symptom management.
Ensure accurate documentation is available and timely recertification decisions are made.
Review imminent alive discharges and ensure effective discharge planning.
Monitor the type and level of services provided to ensure they meet patient and family needs and expectations.
Manage team schedules and coordinate services for patients 24 hours a day, 7 days a week.
Facilitate team meetings and interdisciplinary updates to plans of care.
Participate in the on-call rotation.
Interview, select, train, supervise, evaluate, and dismiss team staff in conjunction with the Patient Care Administrator.
Support staff competence through field visits, documentation evaluation, in-service education, mentoring, and clinical and team problem-solving support.
Oversee staff and volunteer schedules and assignments to distribute workload equitably and meet productivity expectations.
Review and approve payroll and verify accurate documentation of time, mileage, and expenses.
Monitor clinical records and team activities for accuracy, completeness, and compliance with VITAS policies and regulatory standards.
Develop and implement performance-improvement activities and participate in quality and service-improvement programs.
Ensure completion of patient and family satisfaction surveys and implementation of quality-improvement measures.
Assist with regulatory surveys and requests; conduct substantive chart reviews; participate in outcomes management and annual program review.
Perform utilization reviews of continuous-care and inpatient levels of care.
Resolve patient, family, physician, and managed-care-organization problems, grievances, and service failures promptly.
Analyze customer-service issues and work with staff and the team to improve performance.
Speak with patients, families, and attending physicians when a patient is considering revocation to seek solutions.
Visit long-term-care and contract-bed facilities to support care-plan integration and customer satisfaction and discuss appropriateness criteria.
Participate in customer in-services and professional, voluntary, or community service organizations.
Verify and approve admitting IPOC diagnoses, treatments, staffing, and supplies.
Monitor patient resource use and control productivity, labor, and patient-care costs within budget.
Approve bills and invoices related to patient-care services.
Attend educational events, set professional growth goals, and mentor newly hired Team Managers.