Team Manager Home Care

VITAS Healthcare•Deerfield Beach, FL

25d

About The Position

The Team Manager leads the Patient Care Team, supervising, evaluating, and coordinating interdisciplinary team members. The role ensures continuity of care from admission through discharge, transfer, or bereavement; advocates for patients; coordinates with community social service and health care providers; and maintains patient records throughout the care process. The manager directs patient care services, including volunteer and bereavement services, ensuring they are integrated into the interdisciplinary plan of care. The role oversees admissions, discharges, recertification decisions, care planning, service levels, and the coordination of services 24 hours a day, seven days a week. The manager facilitates team meetings and participates in the on-call rotation. The position supervises and develops staff, monitors quality and regulatory compliance, responds to patient and family service concerns, and manages resource utilization and patient care costs. It also includes professional development activities and mentoring newly hired Team Managers.

Requirements

Reliable transportation and an appropriate license and insurance coverage for the driver and passengers.
Private telephone in the home.
Knowledge of the principles and practices of primary medical and nursing care, including working knowledge of oncologic nursing and palliative care.
Basic understanding of interpersonal dynamics in interdisciplinary health care teams and knowledge of dying and bereavement.
Working knowledge of the VITAS information system (Vx) and ability to use management reports.
Two years of successful supervisory experience or equivalent experience in a health care organization.
Current and valid RN license to practice in the state where the VITAS program is located.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Direct all patient care services for the team, including volunteer and bereavement services, and ensure services are integrated into the interdisciplinary plan of care.
Review pending and new admissions, assessments, histories, and alive discharges to ensure eligibility and appropriateness criteria are met.
Collaborate with team and attending physicians regarding palliative care measures for pain and symptom management.
Ensure accurate documentation is available for timely recertification decisions.
Review imminent alive discharges and ensure effective discharge planning.
Monitor team services, staffing, medications, HME, supplies, and changes in level of care to ensure they respond appropriately to patient and family needs.
Manage the team schedule and coordinate services for patients 24 hours a day, seven days a week.
Facilitate team meetings and interdisciplinary updates to plans of care as patient and family needs change.
Participate in the on-call rotation.
Interview, select, train, supervise, evaluate, and dismiss team staff in conjunction with the Patient Care Administrator.
Assess staff competence and performance through field visits, documentation reviews, and team-based in-services.
Serve as a resource and mentor to staff on clinical issues, documentation, problem solving, and customer service.
Oversee staff and volunteer schedules and territory assignments to distribute workloads equitably and support productivity expectations.
Review and approve payroll, verifying accurate recording of time, mileage, and additional expenses.
Monitor clinical records and team activities for accuracy, completeness, and compliance with VITAS policies and regulatory standards.
Develop and implement performance improvement activities and participate in quality and service improvement programs.
Ensure the team completes patient and family satisfaction surveys and implements quality improvement measures and standards.
Assist with regulatory surveys and requests as directed by the local program.
Perform substantive chart reviews and participate in Outcomes Management and the annual program review.
Perform utilization review of continuous care and inpatient levels of care for patients on the team.
Resolve patient, family, physician, and MCO problems, grievances, and service failures promptly and satisfactorily.
Analyze customer service issues and work with team members to improve performance.
Speak with patients, families, and attending physicians when a patient is considering revocation, seeking solutions to avoid unnecessary revocation.
Visit long-term care and contract bed facilities to support care plan integration, customer satisfaction, and discussion of appropriateness criteria.
Provide in-services to customers with other team members and program staff, and participate in professional, voluntary, or community service organizations.
Verify or approve admitting IPOC diagnoses, treatments, staffing, and supplies.
Monitor patient resource utilization and ensure cost-effective service delivery.
Manage and be accountable for productivity, labor, and related patient care costs against budget.
Approve bills and invoices related to patient care services.
Attend in-services, educational seminars, and workshops; develop and achieve professional growth goals.
Mentor newly hired Team Managers.