Team Manager Existing Customer Operations

ADT • Norwood, MA

2d • $62,150 - $115,390

About The Position

An ADT Team Manager supporting the Existing Customer channel is responsible for assigning and coordinating the people and materials needed to ensure the prompt and complete installation and service of all jobs within an assigned territory. The role plans, implements, and manages activities supporting the existing-customer workforce in a designated district and serves as a key liaison between the district service workforce and Corporate Service.

The Team Manager leads service operations, supports targeted sales growth and profitability, maintains installation and service quality, and develops an effective workforce through recruiting, hiring, training, motivating, and coaching. The position also tracks installation and service activity and results.

Requirements

• Associate degree or equivalent related experience.
• Three to five years of related industry experience in a high-volume, high-impact operation.
• Experience calculating the economic impact of offerings on a customer’s business and building value cases for customers.
• Ability to handle multiple challenges, prioritize responsibilities, and effectively lead a team.
• Solid business skills.
• Conceptual orientation and ability to think and act strategically.
• Proven management skills, including the ability to train, develop, and motivate.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in Microsoft Windows.

Responsibilities

• Plan, implement, and manage service workforce activities and ensure familiarity with and training in product installation and service skills.
• Formulate a business plan to provide cost-efficient service for targeted sales growth in accordance with established plans and market-share targets.
• Work with the General Manager to meet profitability goals.
• Conduct meetings monthly or quarterly.
• Communicate current installation and service policies, procedures, and techniques, as well as equipment demonstrations, new products and services, sales promotions, and area advertising.
• Assist the sales force by developing low installation costs and suggesting appropriate and varied system applications.
• Serve as the primary contact for the district installation and service workforce, providing input and feedback related to Corporate Installation and Service.
• Ensure consistency of field installation and service activities.
• Establish and maintain high-quality, timely installation and service to maximize customer retention.
• Develop and maintain an effective installation and service workforce through recruiting, hiring, training, motivating, and coaching.
• Track and record daily, monthly, and quarterly installation and service activity, including individual installers’ efforts and results.

Benefits

• Quarterly bonus
• Fixed and variable auto reimbursement
• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off; employees accrue up to 120 hours in their first year, with the accrual rate increasing after the first year
• Six paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree