Operations Team Manager
About The Position
The Operations Team Manager leads and oversees the operations team’s daily activities to support efficient and effective business processes. The role drives operational excellence by implementing best practices, optimizing workflows, and managing resources to meet organizational goals. It collaborates with cross-functional teams to identify improvements and develop initiatives that enhance productivity and customer satisfaction. The manager monitors key performance indicators, analyzes operational data, makes informed decisions, and fosters a high-performing team culture aligned with the company’s mission and values while delivering measurable business results.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management or a similar leadership role.
- Proven experience managing and developing teams in a fast-paced environment.
- Strong knowledge of operational processes, project management, and performance metrics.
- Excellent communication, organizational, and problem-solving skills.
- Ability to stand and/or walk for up to eight hours at a time.
- Ability to lift and carry approximately 50 pounds.
- Ability to walk, squat, bend, stoop, stand, listen, read, and write.
Nice To Haves
- Master’s degree in Business Administration or a related discipline.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
- Familiarity with enterprise resource planning (ERP) systems and data analytics tools.
- Previous experience managing operations within the United States market.
- Certification in project management (PMP or equivalent) or operations management.
Responsibilities
- Lead, mentor, and develop a team of operations professionals to achieve departmental and organizational objectives.
- Manage daily operational activities, ensuring processes are executed efficiently and comply with company policies.
- Collaborate with other departments to streamline workflows and resolve operational challenges.
- Monitor and analyze performance metrics to identify trends and improvement areas, and implement corrective actions.
- Develop and implement operational strategies, policies, and procedures to enhance productivity and service quality.
- Coordinate resource allocation and scheduling to meet business demands and deadlines.
- Facilitate communication within the team and across departments to ensure alignment and transparency.
- Drive continuous improvement initiatives using data-driven insights and industry best practices.
- Prepare regular reports for senior management on operational performance and team progress.
- Ensure compliance with relevant regulations, safety standards, and company guidelines.
Benefits
- Bonus incentive opportunities
- Paid Time Off/Sick Leave
- No-cost full access to gym facilities for team members
- Complimentary Staff Pass Memberships for family and friends
- Discounted Personal Training Sessions
- Comprehensive medical, dental, and vision plans
- Pet Insurance
- Life / AD&D Insurance
- Long-term Disability
- 401(k) retirement plan, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
