Team Manager, AGI-DS, AGI DS
About The Position
The Amazon Artificial General Intelligence (AGI) team is seeking for an experienced Team Manager to join our operations to develop, manage, and support our team with speech and language solutions. AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!
Requirements
- Bachelor's degree in engineering, commerce, business administration or equivalent, or 8+ years of senior management and leadership responsibilities experience
- Experience managing people and leading a team
- Advanced-level proficiency in English language (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards).
Nice To Haves
- Experience in a people management or leadership role which includes coaching and developing others
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
Responsibilities
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
