Team Leader TT ProService

GMS • Suwanee, GA

4d • Onsite

About The Position

The Automatic Taping Tools (ATF) Team Lead coordinates daily production activities while performing repairs, assembly, and disassembly of Automatic Taping Tools for Ames and TapeTech products. This working lead provides direction, training, quality oversight, and production support for employees in an assigned production area, supporting a team of up to 15 employees. The role supports continuous improvement, ensures compliance with quality and production standards, and assists management in achieving operational goals.

The position also diagnoses, repairs, and supports customer-owned tools. It works closely with Customer Service personnel and uses Zendesk and other software applications to document repairs and monitor service activity. The Team Lead maintains in-depth knowledge of supported legacy tool models, components, replacement parts, and repair procedures.

This is an on-site role at Ames Tool Corporation in Suwanee, Georgia. Compensation is $21.50 per hour. Regular travel is not required, though occasional travel may be needed for training or business activities.

Requirements

• High school diploma or equivalent combination of education and experience.
• One to three years of related manufacturing, assembly, repair, production, mechanical, or industrial experience.
• Strong mechanical aptitude and experience working with small hand tools, components, and assemblies.
• Ability to follow standard work instructions and quality standards when repairing or assembling Automatic Taping Tools.
• Ability to drive and support daily production expectations and productivity goals.
• Ability to read and interpret blueprints, schematics, technical drawings, and assembly documentation.
• Ability to identify quality defects and ensure products meet established specifications.
• Ability to maintain production records, reports, and required documentation.
• Ability to follow safety policies, procedures, and company standards.
• Ability to support continuous improvement and Lean Manufacturing initiatives and maintain 5S standards.
• Ability to cross-train and become proficient in multiple production functions.
• Ability to provide and receive constructive feedback.
• Strong organizational, communication, and time management skills.
• Ability to prioritize work, adjust workloads, and respond to changing production demands.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work overtime as business needs require.
• Working knowledge of Automatic Taping Tools, mechanical assemblies, and repair techniques.
• Ability to diagnose mechanical issues and identify appropriate replacement parts.
• Ability to use Zendesk and other software applications to document repair and service activities.
• In-depth knowledge of supported legacy tool models and associated replacement parts.
• Ability to train and support team members on repair procedures, troubleshooting techniques, and service standards.

Nice To Haves

• Previous leadership, lead worker, mentoring, or training experience.
• Experience in manufacturing, assembly, production, repair, industrial, or warehouse environments.
• Experience with Lean Manufacturing, continuous improvement, or operational excellence programs.
• Experience performing quality control inspections and production audits.
• Experience with production tracking systems, inventory systems, or manufacturing software.
• Experience assembling precision tools or mechanical products.
• Technical, vocational, manufacturing, mechanical, industrial, or production-related training.

Responsibilities

• Lead and support daily production activities within an assigned work area.
• Train employees on assembly, disassembly, repair, quality standards, and production processes.
• Communicate production goals, updates, process changes, and priorities to team members.
• Coordinate workflow and balance workloads to meet production schedules and output goals.
• Identify tool families, components, part names, and part numbers.
• Assemble, disassemble, repair, and refurbish Automatic Taping Tools according to established quality standards.
• Support production processes including parts ordering, replacement tracking, productivity reporting, and quality requirements.
• Track production output and assist in meeting daily, weekly, and monthly production goals.
• Print and create tool labels using applicable production systems and software.
• Conduct tool, workstation, and bench audits at the end of each shift.
• Monitor quality standards and perform quality control checks within the assigned production area.
• Identify and communicate quality concerns, defects, equipment issues, and operational challenges to management.
• Provide appropriate performance and process feedback to management and team members.
• Prioritize work and adjust production workloads based on business needs.
• Maintain production records, reports, data, and required documentation.
• Support continuous improvement, Lean Manufacturing, and 5S initiatives.
• Cross-train on production functions and provide cross-training support to team members.
• Promote adherence to safety policies, quality standards, attendance expectations, and company procedures.
• Assist in achieving production quotas and operational performance objectives.
• Handle confidential and sensitive information with discretion and professionalism.
• Diagnose, repair, and support customer-owned Automatic Taping Tools according to established service and quality standards.
• Maintain knowledge of supported legacy tool models, components, replacement parts, and repair procedures.
• Use Zendesk and other software to document repairs, monitor repair status, and support customer service activities.
• Coordinate with Customer Service regarding repair requirements, tool status, parts availability, and customer needs.
• Research repair issues and help team members identify appropriate replacement parts and repair solutions.
• Provide technical guidance and training on tool diagnostics, repair procedures, and supported legacy product lines.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance, subject to eligibility.
• Wellness benefits, subject to eligibility.
• 401(k) retirement plan, subject to eligibility.
• Employee stock purchase program, subject to eligibility.
• Paid holidays and vacation days, subject to eligibility.
• Professional growth opportunities.
• Development and training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED