Team Leader- Palm Beach

Valentino•West Palm Beach, FL

6d•Onsite

About The Position

A Team Leader who can act as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience. Serve as point of reference in supporting the sales team and extending partnership with store management to guarantee proper implementation of all store-related activities.

Requirements

Act as a brand representative embodying the brand values.
Master every stage of the Valentino Client experience.
Serve as a point of reference in supporting the sales team.
Extend partnership with store management to guarantee proper implementation of all store-related activities.
Have a clear understanding of the correlation between every step of the client experience with each associated KPI.
Apply the styling to increase cross selling and average ticket.
Focus on development and retention of existing clients, and recruitment of new and potential clients.
Engage the client through every selling opportunity.
Exploit every opportunity to collect data from new potential clients.
Enrich the prospect data base while maintaining and updating the current client list.
Master the know-how of every Valentino creation.
Convey an engaging / proper story telling around products.
Perform every task in full compliance with operations guidelines.
Provide support when needed to the execution of the main operational and administrative tasks.
Contribute to maintain up to standard stock organization.
Ensure the implementation of all store policies and procedures.
Utilize effectively the company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App etc.
Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines.
Verify and report all relevant information to store management.
Support the store management in executing specific tasks.
Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.
Manage sensitive situations related to sales activities or after-sales.
Facilitate the onboarding process for new hires.
Serve as a point of reference for training-related activities.
Collaborate with the store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.
Efficiently manage daily operations.
Organize tasks to ensure smooth workflow and timely achievement of team objectives.
Utilize deep understanding of client needs and behaviors.
Foster meaningful interactions and strengthen client relationships.
Proactively identify challenges.
Develop innovative, effective solutions to address team and client needs.
Build strong relationships.
Ensure team members are aligned with common goals through effective communication and collaboration.
Ensure a proper onboarding is made to all team members.
Support the identification of needs and suggesting them to the Store Manager.

Responsibilities

Meet individual sales target and contribute to the overall store sales objectives.
Achieve KPIs by understanding the correlation between each step of the client experience and associated KPIs, such as applying styling to increase cross-selling and average ticket.
Focus on development and retention of existing clients, and recruitment of new and potential clients. Engage the client through every selling opportunity including walk-ins, private appointments, distance sales, and sales in partnership.
Exploit every opportunity to collect data from new potential clients, enriching the prospect database while maintaining and updating the current client list.
Master the know-how of every Valentino creation and convey engaging and proper storytelling around it.
Perform all tasks in full compliance with operations guidelines (after-sales assistance, product transfer requests, on-hold, on consignment, etc.).
Provide support when needed for the execution of main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) and contribute to maintaining stock organization up to standard.
Ensure the implementation of all store policies and procedures, utilizing company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App, etc.
Collaborate with the in-store team, VM team, and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management.
Support store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set-up preparation.
Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.
Manage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent.
Facilitate the onboarding process for new hires and serve as a point of reference for training-related activities.
Collaborate with store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.
Efficiently manage daily operations and organize tasks to ensure smooth workflow and timely achievement of team objectives.
Utilize deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships.
Proactively identify challenges and develop innovative, effective solutions to address team and client needs.
Build strong relationships and ensure team members are aligned with common goals through effective communication and collaboration.
Ensure a proper onboarding is made to all team members, supporting the identification of needs and suggesting them to the Store Manager.