Team Leader

Jenis Splendid Ice Creams LLC.•Columbus, OH

3d•Onsite

About The Position

Jeni's Splendid Ice Creams, a B Corp founded by Jeni Britton in 2002 and headquartered in Columbus, Ohio, is dedicated to crafting exceptional ice creams and fostering community. The company operates scoop shops in over twenty cities, which serve as central hubs for customers to enjoy their unique ice creams and engage in joyful conversations. Jeni's views ice cream as an art form and values people deeply. The Team Leader role is a part-time position within the Grandview team, where individuals lead shifts, serve customers, manage cash, maintain shop cleanliness, and contribute to the overall operation. This role offers valuable real-world business and entrepreneurship experience, along with opportunities for career growth within the expanding company. Jeni's is an equal opportunity employer that celebrates diversity and shared values such as talent, hustle, guts, resilience, and empathy, recognizing differences as a key source of team strength and creativity.

Requirements

Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
Resourceful and calm when challenges come up
Have great judgment, common sense, and be skillful interpersonally
Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
Available to work weekends, late nights (past 11 p.m.)
Provide consistent, world-class service to every single customer
Reliable, on time, and ready to hustle for every shift
Committed to the well-being of their shop team, their community, and the environment around them

Responsibilities

Serve the ice cream Time magazine calls “the best in America”
Gain valuable real-world business and entrepreneurship experience
Work in an environment oriented around serving each other and making people’s day
Lead shifts and act as a role model for other team members
Have opportunities for growth within a growing company
Receive competitive compensation
Scoop and serve ice cream to our customers
Make waffle products
Run the register with cash management responsibilities
Keep the shop clean
Change out buckets of ice cream
Perform a number of other important, related tasks