FCM - Team Leader (Shell Team) - Remote, USA

Flight Centre

6d•Remote

About The Position

As a Team Leader with FCM Travel Solutions, you’ll step into a role that’s as rewarding as it is dynamic. This is more than just a leadership position – it’s your chance to cultivate a thriving team, inspire growth, and deliver exceptional service to our clients. In this role, you’ll be at the heart of our operations, combining strategic vision with hands-on collaboration. You’ll support and elevate your team, foster client relationships, and champion innovation to achieve outstanding results. Through mentoring your team, addressing challenges, and elevating the customer experience, your leadership will play a pivotal role in shaping the future of corporate travel.

Requirements

2+ years of demonstrated leadership experience in a professional setting
2+ years recent of experience in Corporate Travel required
2+ years recent of knowledge and experience using Sabre required
Proven track record in sales, corporate travel, or related fields.
Exceptional organizational abilities and strong business acumen.
Outstanding communication skills with a knack for problem-solving.
Knowledge of corporate travel systems, policies, and procedures.
Confidence to manage change and inspire adaptability.
A collaborative, team-first mindset with strong coaching skills.
Drive, determination, and a passion for success.
Ability to create an engaging and motivating team environment.
100% belief in and commitment to the FC systems and philosophies
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Provide day-to-day support to team members
Assist with questions, escalations, and problem-solving
Drive financial results and achieve KPI targets
Coach and develop team members to improve performance
Motivate and maintain strong team engagement and morale
Identify and develop future leaders within the team
Provide clear vision, direction, and focus
Monitor team performance to ensure goals are met
Implement and evaluate new processes and procedures
Analyze trends and patterns in team performance to identify improvement opportunities
Build and maintain effective relationships with clients, vendors, and internal stakeholders
Lead by example with discipline, consistency, and a solutions-oriented mindset
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Have fun
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses