Team Leader - Living Room - 1st Shift

Thresholds • Chicago, IL

5d • Onsite

About The Position

The Team Leader, Living Room is a part of the management structure of the Crisis Response program, reporting to the Assistant Program Director and Program Director. This role is responsible for the direct supervision of the team to ensure quality service delivery to guests of the Living Room, functioning as the senior manager or “player coach” of the team. The Team Leader assumes a leadership role in monitoring the implementation of Living Room services, modeling an accepting and calming environment, and supervising the intake process to ensure guests are assessed in a warm, nurturing, and welcoming way. This includes assessing natural supports and guests’ personal goals for treatment recommendations. The role involves working with Intake Workers to ensure safety, collaborating with the Program Director to address risk and behavioral issues, and supervising linkage recommendations and case management processes. The Team Leader actively leads and oversees staff activities, monitors and coaches staff on providing support and teaching evidence-based crisis self-management skills, and conducts weekly team meetings to discuss adherence to goals, operations, staff development, and case consultation. They are responsible for reviewing and maintaining the quality, validity, confidentiality, and timely completion of all required logs and documentation, as well as supervising data collection regarding service requests and guest feedback. Additionally, the Team Leader conducts annual staff evaluations, develops professional development goals for staff, participates in the hiring process, and follows agency standards for supervision. They support staff learning about innovations in the field and assist the Program Director with staff development and coaching to ensure agency standards are met. Marginal duties include taking a lead role in marketing the Living Room Program, participating in emergency plan implementation, and working a flexible schedule including evenings and weekends as required, with potential on-call duties.

Requirements

• Master's degree in social work, counseling, psychology or closely related field required.
• One (1) – two (2) years clinical experience.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records and working knowledge of pertinent software.
• Strong interpersonal skills and knowledge of group dynamics required.

Nice To Haves

• Certified Alcohol and Drug Counselor (CADC) and/or Certified Recovery Support Specialist (CRSS) certification a plus.
• Leadership experience preferred.
• Lived experience of mental health recovery is preferred.

Responsibilities

• Assumes the leadership role within the Living Room team and in monitoring the implementation of Living Room services.
• Models creating an accepting and calming environment to ensure team adherence to and understanding of Living Room concept and goals.
• Supervises the intake process such that guests are assessed in a warm, nurturing and welcoming way, and that natural supports as well as guests’ personal goals are assessed and considered in treatment recommendations.
• Works with the Intake Workers to ensure safety for individuals being assessed as well as current guests.
• In collaboration with Program Director, directly addresses risk and behavioral issues so that all guests and staff are assured of a safe environment.
• Supervises linkage recommendations and case management processes such that guests are referred to and provided support in accessing appropriate services.
• Assures collaboration with referral sources as well as programs to which guests may be referred.
• Actively leads and oversees the activities of team staff members who provide supportive services, connect guests to natural supports, and teach crisis management services.
• Monitors and coaches' staff on providing support and teaching evidence-based crisis self-management skills.
• Conducts at least weekly team meetings where adherence to Living Room goals and philosophy, operations issues, staff training and development needs, case consultation, and other support needed are discussed and documented.
• Reviews all required logs and other documentation.
• Maintains the quality, validity and confidentiality of documentation and logs according to licensing standards and agency traditions.
• Assures that all assigned documentation is completed accurately, on time and is organized in a systematic manner.
• Supervises data collection regarding source and number of requests for services, repeat services, and guest-generated feedback on services.
• Conducts annual evaluations in a timely manner for all team staff.
• Develops specific goals and objectives and provide the method and opportunity for each team staff to succeed in their professional development.
• Participates in the hiring sequence of the agency and make recommendations on the hiring or termination of team staff.
• Follows agency standards regarding supervision.
• Supports Living Room staff in learning about innovations in the field through in person, virtual, and on-line training opportunities.
• Assists Program Director with the development and coaching of staff, to ensure they consistently meet agency standards.
• Takes a lead role with marketing the Living Room Program.
• Participates in the implementation of Thresholds emergency plans related to extreme weather or other emergency conditions.
• Works flexible schedule including work on weekends or evenings as required.
• May be required to be on-call.

Benefits

• Competitive pay - Salary Range: $72,100 - $80,800 annually
• Based on supervisory experience and licensure
• Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)
• Dental insurance, vision insurance, choice of 4 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Cell phone reimbursement (up to $50/month)
• Public service loan forgiveness
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
• Reimbursement for professional licensure and license renewal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level