Team Leader - Clean Express Auto Wash

Express Wash Concepts • Dearborn Heights, MI

1d • Onsite

About The Position

Join Clean Express Auto Wash, part of Express Wash Concepts, a rapidly growing and award-winning company. This role offers a path to growth and success, supporting individuals from career starters to those looking to advance. Clean Express Car Wash is dedicated to providing fast, eco-friendly services, exceptional customer care, and community engagement. The company empowers team members with a clear roadmap for growth, with opportunities to advance from Team Leader to other leadership roles. Express Wash Concepts is one of the nation’s fastest-growing express tunnel car wash operators, founded in 2018, with over 130 locations across six states, and has been on the Inc. 5000 list for five consecutive years. The mission is to deliver fast, high-quality, eco-friendly washes with exceptional customer experience and a people-first culture.

Requirements

• High school diploma or equivalent, or current enrollment
• Ability to work flexible hours, including weekends
• Positive attitude
• Willingness to take direction
• Professional appearance
• Follow safety guidelines
• Wear the required safety equipment
• Aspire for excellence in all tasks, consistently setting an example through leadership
• Maintain a professional appearance in accordance with appearance guidelines
• Exceed expectations and uphold accountability in all responsibilities
• Demonstrate flexibility in working hours, including weekends
• Required to stand and move throughout the site for the entire shift
• Ability to work on your feet for an entire shift in a fast-paced environment
• Ability to work outside in all weather conditions
• Ability to lift 25lbs

Nice To Haves

• Previous sales or customer service experience

Responsibilities

• Support the site's facility and operations responsibilities
• Contribute to delivering outstanding customer service
• Boost sales growth
• Uphold stringent quality standards
• Drive exceptional customer service
• Maintain rigorous quality standards
• Greet customers with long-lasting first impressions
• Educate customers about the benefits of our Unlimited Wash Club
• Actively engage with customers pre/post wash for 100% satisfaction
• Maintain quality assurance through accurate Quality Control checks
• Lead the team in achieving and sustaining high-quality service
• Address customer escalations calmly and effectively
• Operate basic retail equipment and understand the wash process
• Drive team performance to exceed service standards
• Foster a positive and collaborative team environment
• Perform other related duties as required and assigned

Benefits

• Continuous training
• 401k plan with a company match of up to 4%
• Unlimited Wash Club Membership
• Supplied uniforms
• Paid vacation as outlined in our Employee Manual
• Educational reimbursement
• Clear growth and development opportunities across 130+ locations
• A supportive team environment focused on coaching, training, and celebrating wins
• Opportunities to give back through community partnerships and EWC Cares
• Company-provided uniforms
• Complimentary Unlimited Wash Club Membership
• Paid vacation
• Educational reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees