Team Leader, Sexual Assault

Torticity•Boca Raton, FL

4d•Hybrid

About The Position

Founded six years ago and based in Boca Raton, Florida, Torticity is a B2B2C lit-tech company that does case workup for plaintiff law firms - helping them advocate for claimants seeking justice across mass tort, personal injury, sexual assault, and natural disaster cases. Our proprietary tech boosts efficiency and sets new industry standards. We're an AI-native team investing heavily in what comes next. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex pre-litigation/litigation effortlessly. We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary! Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

Requirements

Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
6+ years of experience in legal operations, claimant services, victim advocacy, healthcare, social services, case management, or a related environment.
Demonstrated experience managing complex claimant matters and emotionally sensitive situations.
Prior leadership, supervisory, mentoring, or team lead experience.
Strong understanding of trauma-informed communication principles and claimant-centered service delivery.
Excellent organizational, communication, and problem-solving skills.
Experience handling sensitive and confidential information.
Proficiency with Microsoft Office applications and case management systems.

Nice To Haves

Experience supporting survivors of trauma, sexual assault, domestic violence, or similarly sensitive populations.
Experience working in legal services, healthcare, victim advocacy, or social services environments.
Training or certification in trauma-informed care.
Experience leading quality improvement or operational excellence initiatives.

Responsibilities

Lead and supervise assigned team members, providing guidance, coaching, performance feedback, and professional development support.
Act as the first point of escalation for team questions, claimant concerns, and operational issues.
Monitor workloads, productivity, quality standards, and service levels across the team.
Conduct audits and quality reviews, providing direct feedback and identifying opportunities for improvement.
Support onboarding, training, mentoring, and knowledge-sharing initiatives.
Promote trauma-informed communication practices and survivor-centered service delivery across the team.
Collaborate with management to implement process improvements, operational initiatives, and workflow enhancements.
Partner with internal and external stakeholders to support successful claimant outcomes.
Ensure compliance with legal, regulatory, confidentiality, and HIPAA requirements.
Maintain a culture of professionalism, trust, compassion, and accountability.