Team Leader – Rental Delivery – Telluride

Ski Butlers•Telluride, CO

10h•Onsite

About The Position

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We offer subsidized housing in Mountain Village to select new hires.

Requirements

Expect weekend and holiday work.
Daily operations broken into morning and evening shifts.
No previous experience !

Responsibilities

Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Respond to customer phone calls, text messages, emails and voicemails in a timely manner .
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Setting up the next shift for success
Upselling existing guests via phone calls/texts in predelivery communication
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Assist with delivery and support service operations as needed

Benefits

Subsidized housing in Mountain Village to select new hires.
Free Alterra Mountain Company Employee Pass
Unlimited access to all Alterra Mountain Company owned resorts , subject to blackout dates
Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
Telluride Ski Resort Ski Pass.
Discounted access to 500 + industry brands
Generous discounts to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
Comprehensive Employee Assistance Programs , emotional wellbeing and work-life balance resources to keep you at your best.