Operations Manager – Telluride

Alterra Mountain Company•Telluride, CO

2d•Onsite

About The Position

Operations leaders (aka assistant managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. More specifically, you will be responsible for leading a team of Ski Technicians and Team Leaders in their role. You will be responsible for reaching company goals including NPS, Revenue and Employee Satisfaction. No two days are the same as an operations leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success. Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers.

Requirements

Expect weekend and holiday work.
Previous hospitality experience preferred, not required!

Responsibilities

Pre-season shop set up
Conducting orientation for ski technicians and team leaders
Weekly scheduling and approving timesheets
Conducting 1:1s and team meetings to maintain communication
Coaching ski technicians and team leaders through shop shifts and ride-a-longs
Maintaining a positive culture in the shop
Respond to customer satisfaction surveys
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
Fleet maintenance of vans, ensuring that vans are up to date with records and mechanical maintenance is being done as needed
Setting up the next shift for success
Pre and post shift team meetings, ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.
Plan delivery routes, support calls and pickups for the current and upcoming shift.
Dispatch ski technicians on reactive support calls
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift.
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds

Benefits

Subsidized housing in Mountain Village to select new hires.
Free Alterra Mountain Company Employee Pass
Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
Telluride Ski Resort Ski Pass
Discounted access to 500+ industry brands
Generous discounts to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.