Team Leader, Operations Support

ONE Gas•Overland Park, KS

About The Position

Leads and assists employees engaged in administrative activities and provides advanced administrative support for accurate, complete, and timely documentation of construction work. The position supports construction-related operations through employee training, coordination, data research and entry, reporting, customer assistance, systems and process improvements, and communication with internal departments and external parties. Regular and reliable attendance is required, and additional duties may be assigned. The job description is a guideline rather than an exhaustive list and may change as business needs evolve.

Requirements

At least six years of relevant experience; the role typically calls for seven to ten years. Education may substitute for experience where applicable; one year of formal education typically equates to one and a half to two years of relevant experience.
Experience providing administrative and/or secretarial support.
Experience using and understanding applicable office equipment and software, including computers, photocopiers, and facsimiles.
Experience with applicable policies, procedures, and terminology.
Experience reading and interpreting manuals, forms, publications, maps, and reports.
Experience interacting with, advising, and communicating effectively with internal and external customers.
Experience composing and preparing correspondence and reports.
Demonstrated ability to read and write fluently in English.
Experience reconciling capital projects.
Applicable driver's license required.
Ability to travel around office facilities, communicate or exchange information and instructions, and perform job duties with sufficient visual ability.

Nice To Haves

Associate's degree preferred in business administration or another related field, or an equivalent combination of formal education and relevant experience.

Responsibilities

Train, direct, and/or lead employees performing administrative activities.
Develop and train team members to use technology platforms, including Maximo, JES, BI, SharePoint, Markview, Skype, and other applicable systems.
Coordinate activities and provide information or assistance to employees, internal and external customers, and others concerning construction work.
Assist with software system changes, testing, and process-change development to generate business improvements.
Research, analyze, compile, and verify information, including job orders and completion reports; designed versus constructed projects; leakage and repair logs; service cards; contracts; forecasting and measurement; compliance records and pipeline data; major materials; invoices; property corrections; debit memos; and completed projects.
Use JES, Maximo, Oracle, Business Intelligence, Markview, and Excel to enter data and prepare reports on load requirements; new services, service kills, taps, and rebuilds; master records and inventory; debit memos and property corrections; job-to-job transfers; and job-order and completion status.
Advise and assist contractors, builders, customers, employees, and others with job orders and completion status, meter installations, city/county work permits, line locations, and invoice preparation and reconciliation.
Facilitate department improvement and collaboration initiatives.
Communicate with Field Operations, Engineering, and Accounting about documentation quality and pending-work status.
Post pipeline system changes on job orders and completion reports.
Prepare billing information for third-party contributions and/or reimbursements.
Maintain regular and reliable attendance and perform additional duties as assigned.