Clinical Support Team Leader

Freeman Health System • Poland, ME

2d

About The Position

The Clinical Support Team Leader supervises, manages, and coordinates the day-to-day operations and support personnel who help deliver comprehensive mental health and substance use/addiction services. The role aims to meet clients’ needs and requires a warm, welcoming, empathic, and hopeful approach that conveys a philosophy of dual recovery. The Team Leader serves individuals experiencing behavioral health issues, recognizing that many have experienced trauma affecting their development and adjustment. The role includes training in trauma-informed care and supporting an environment that is sensitive and responsive, helping prevent victimization, abuse, or trauma resulting from care received. The Clinical Support Team Leader reports directly to the Support Team Lead Manager.

Requirements

• Must complete a TB test upon hire.
• Ability to work under stressful conditions and work irregular hours if needed.
• Ability to occasionally deal with irate individuals.
• Ability to lift up to 20 pounds occasionally.
• Normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed.
• Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.
• Ability to sit for prolonged periods and stand, bend, and stoop frequently.

Responsibilities

• Manage, supervise, and coordinate support personnel handling client registration, medical-record compilation and review, scheduling, and reception at assigned offices.
• Train and evaluate staff performance, assist with problem resolution, recommend personnel actions, and motivate employees to achieve high productivity and performance.
• Under the direction of the Team Lead Supervisor, interview and hire Support Staff and coordinate their training and development at assigned offices; maintain training documentation and conduct 30/60/90-day reviews for new staff.
• Process timesheets and approve time-off requests for Support Staff at assigned offices.
• Process reports, including missing-diagnosis and posted-appointment audit reports, weekly or biweekly, and work with appropriate staff to resolve issues.
• Monitor and/or resolve data in assigned reports on a weekly, biweekly, or monthly basis to eliminate billing delays efficiently and accurately.
• Work with staff to meet collection goals established by the Team Lead Supervisor and the Director of Support Services & Credentialing.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed