Team Leader - Operations - Healthcare Call Center (Medicare/Medicaid)
About The Position
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Requirements
- Skills to succeed
- Motivation to make it happen
Responsibilities
- Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
- Be the constant presence on the production floor and in communication platforms and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
- Daily evaluation and approval of associates payroll.
- Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
- Resolve customer escalations
- Responsible for communication between contact center management, client and associate
- Participate in associate selection and interviewing process
- Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
