Team Leader, National Casualty & Bodily Injury

Definity Insurance Company • Mississauga, ON

12d • CA$88,000 - CA$138,000 • Hybrid

About The Position

The successful candidate will report directly to the Manager, National Bodily Injury/Casualty. In this role, you will coach and support claims staff through regular technical huddles and one on one development, streamline processes to enhance performance, and maintain quality through monthly audits and data driven insights. You will also play a key role in talent development and recruitment, providing continuous feedback, identifying training needs, and participating in hiring decisions. This is an excellent opportunity to lead, develop others, and make a meaningful impact within our organization.

Requirements

• A proven track record of leadership.
• A minimum of five years of experience handling bodily injury and casualty litigation claims.
• Strong technical expertise in Ontario Auto/Bodily Injury and General Liability claims, with national technical handling experience considered an asset.
• Demonstrated organizational, negotiation, analytical, and interpersonal skills, with a strong focus on team culture.
• Experience with performance management processes.
• The ability to maintain a national perspective and support a geographically dispersed team.
• A university degree, a relevant two‑year college diploma (Insurance, Law & Security, Loss Control, Business Administration), or a CIP designation.
• Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

• national technical handling experience

Responsibilities

• Facilitating weekly team huddles and conducting regular one‑on‑one meetings with team members.
• Analyzing, developing, and implementing efficient claims processes, procedures, and methods to improve workflow and results.
• Providing guidance, on‑the‑job training, technical direction, and leadership to staff regarding performance, productivity, conduct, and adherence to corporate policies.
• Delivering ongoing performance feedback and creating development plans when necessary.
• Completing monthly audits by reviewing and monitoring claims files and offering constructive, actionable feedback.
• Supporting staff development by assisting with hiring decisions, conducting performance evaluations, identifying training opportunities, and keeping employees informed of policy and procedural changes.
• Initiating interviews for unit vacancies and making recommendations for new hires.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree