Team Leader, National Casualty and Bodily Injury Claims

Definity Insurance Company • Waterloo, ON

9d • CA$88,000 - CA$138,000 • Hybrid

About The Position

The Team Leader, National Casualty and Bodily Injury Claims will report directly to the Manager, National Bodily Injury/Casualty. This role involves coaching and supporting claims staff through regular technical huddles and one-on-one development, streamlining processes to enhance performance, and maintaining quality through monthly audits and data-driven insights. The Team Leader will also play a key role in talent development and recruitment, providing continuous feedback, identifying training needs, and participating in hiring decisions. This is an opportunity to lead, develop others, and make a meaningful impact within the organization.

Requirements

• A proven track record of leadership.
• A minimum of five years of experience handling bodily injury and casualty litigation claims.
• Strong technical expertise in Auto/Bodily Injury and General Liability claims, with national technical handling experience considered an asset.
• Demonstrated organizational, negotiation, analytical, and interpersonal skills, with a strong focus on team culture.
• Experience with performance management processes.
• The ability to maintain a national perspective and support a geographically dispersed team.
• A university degree, a relevant two-year college diploma (Insurance, Law & Security, Loss Control, Business Administration), or a CIP designation.

Responsibilities

• Facilitating weekly team huddles and conducting regular one-on-one meetings with team members.
• Analyzing, developing, and implementing efficient claims processes, procedures, and methods to improve workflow and results.
• Providing guidance, on-the-job training, technical direction, and leadership to staff regarding performance, productivity, conduct, and adherence to corporate policies.
• Delivering ongoing performance feedback and creating development plans when necessary.
• Completing monthly audits by reviewing and monitoring claims files and offering constructive, actionable feedback.
• Supporting staff development by assisting with hiring decisions, conducting performance evaluations, identifying training opportunities, and keeping employees informed of policy and procedural changes.
• Initiating interviews for unit vacancies and making recommendations for new hires.

Benefits

• Hybrid work schedule
• Company share ownership program
• Incentive Program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree