Claims Admin - Bodily Injury

Allstate • USA - NC (Remote), NC

1d • $19 - $28 • Remote

About The Position

The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. Deliver impact where it matters most. As a Claims Admin, you’ll play a critical role in managing claim-related activities with precision and care. Handling moderately complex, non-technical claims, you’ll ensure every interaction is fast, fair, and easy. Bringing both efficiency and empathy to the claims experience while helping drive customer trust and retention.

Requirements

• High School
• Business Communications
• Claims Administration
• Claims Processing
• Detail-Oriented
• Filing Documents
• Organizing
• Prioritization
• Timeliness
• Written Communication

Responsibilities

• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming calls and other correspondence
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves or sends supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.)
• Performs clerical duties, including data entry, filing documents, email, and calendar management
• Makes and maintains a connection with the customer by understanding and meeting their needs

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED