Team Leader, Mass Tort

Torticity•Boca Raton, FL

3d•$60,000 - $62,000•Hybrid

About The Position

Founded six years ago and based in Boca Raton, Florida, Torticity is a B2B2C lit-tech company that does case workup for plaintiff law firms - helping them advocate for claimants seeking justice across mass tort, personal injury, sexual assault, and natural disaster cases. Our proprietary tech boosts efficiency and sets new industry standards. We're an AI-native team investing heavily in what comes next. Today, we offer comprehensive, end-to-end solutions that help law firms navigate complex pre-litigation/litigation effortlessly. We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary! Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

Requirements

Bachelor’s degree in Legal Studies, Business Administration, or related field (or equivalent work experience)
3–5 years of experience in pre-litigation/litigation operations, legal support, or case management
Strong understanding of pre-litigation/litigation processes, case management systems, and document control protocols
Excellent organizational, problem-solving, and communication skills
Exceptional writing skills, with the ability to prepare detailed, accurate, and compelling case documentation
Proven ability to manage multiple priorities under tight deadlines
Ability to work with confidential and sensitive information

Nice To Haves

Prior experience in a supervisory or team lead role preferred
Experience and skills in working with trauma survivors preferred
Certification in trauma-informed care or related training preferred
Customer Service / Call Center experience preferred

Responsibilities

Lead and supervise assigned team members, providing clear guidance, coaching, and performance feedback.
Act as the first point of escalation for team questions, issues, or concerns.
Distribute and allocate tasks for the assigned team and monitor workloads to ensure timely and accurate meetings of expected service levels.
Supervise absence management and coordinate with Manager and P&C on performance matters. Ensure appropriate coverage during team members absences (e.g., PTO, leaves).
Conduct internal audits, provide immediate and direct feedback for any errors, and track recurring issues.
Support staff development through training, mentoring, and performance reviews.
Oversee the timely and accurate completion of all processes and case management activities.
Maintain alignment with organizational and management priorities, communicating updates and procedural changes to the team.
Monitor KPIs and escalate performance, process, or tech issues as needed.
Assist management in implementing new procedures, documenting process changes, and supporting new verticals or client ingestions.
Assist with complex or high-priority case tasks as needed.
Participate directly in case management, data entry, and document review during peak periods or staff absences to support workload distribution and maintain practical case-handling skills.
Act as the primary point of contact between team members and management, ensuring open, timely, and transparent communication.
Communicate updates, priorities, and procedural changes effectively within the team.
Represent the team and the organization in meetings, projects, and cross-functional initiatives.
Communicate with internal and external stakeholders to coordinate case-related operational needs to support smooth case progression.
Ensure team is up-to-date and compliant with firm policies, workflows, confidentiality protocols, and relevant legal/regulatory requirements.
Conduct periodic audits to ensure compliance and accuracy.
Collaborate on process improvement initiatives aimed at increasing efficiency and reducing error rates.
Support the implementation of new systems or tools aimed at improving operational efficiency.
Model strong organizational, communication, and problem-solving skills.
Encourage a culture of accountability, collaboration, and continuous improvement.
Maintain self-awareness, flexibility, and professionalism under pressure.
Other duties as assigned.