Team Leader-Loss Mitigation

Rockland Federal Credit Union•Canton, MA

7d•$62,315 - $68,952•Hybrid

About The Position

There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. Soon to be known as Arise Financial, we're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Requirements

Previous leadership, team lead, mentoring, or supervisory experience required.
Experience in collections, recoveries, bankruptcy, repossessions, loss mitigation, foreclosures, or related lending operations.
Strong knowledge of collections practices, delinquency management, bankruptcy, foreclosure processes, and applicable regulations, including FDCPA and state requirements.
Experience managing complex member accounts and resolving escalated situations using sound judgment and decision-making.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills with the ability to coach employees, collaborate across departments, and provide exceptional member service.
Demonstrated commitment to regulatory compliance, operational excellence, and continuous improvement.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Lead the daily operations of the Loss Mitigation team, ensuring timely, accurate, and compliant handling of complex delinquent accounts.
Coach, mentor, and support team members by answering operational questions, resolving complex issues, and promoting consistent procedures and service standards.
Monitor team performance, productivity, and quality, providing feedback, identifying development opportunities, and supporting employee growth.
Serve as the department's subject matter expert on consumer and real estate loan products, including credit cards, auto loans, unsecured loans, mortgages, and leases.
Oversee all aspects of the repossession process, including vendor management, documentation, compliance, and operational efficiency.
Manage complex bankruptcy cases by reviewing documentation, ensuring regulatory compliance, and providing guidance to the team.
Evaluate loan modification requests by reviewing financial information, applying program guidelines, and ensuring complete documentation and timely decisions.
Assist with the preparation, review, and quality control of investor and regulatory reporting, including Fannie Mae, FHLB, and other required reports.
Oversee the preparation and transmission of monthly recovery files to third-party agencies, ensuring accuracy and timely delivery.
Support continuous process improvements while maintaining compliance with applicable laws, investor requirements, and Credit Union policies.
Perform additional duties and special projects as assigned.