Team Lead, Loss Mitigation Impounds

American Credit Acceptance•Spartanburg, SC

3d•Onsite

About The Position

The Impounds Team Lead plays a critical role in driving operational excellence, supporting team development, and ensuring efficient management of impound-related activities. This position requires a strong balance of leadership, strategic thinking, and relationship management.

Requirements

Strong leadership skills
Strategic thinking abilities
Relationship management skills
Coaching skills
Knowledge of impound processes
Knowledge of compliance requirements
Negotiation techniques
Customer experience focus
Accountability
Continuous improvement mindset
Professional development focus
Principled entrepreneurship mindset
Ability to identify process improvement opportunities
Ability to reduce expenses
Ability to increase operational efficiency
Understanding of business objectives
Ability to recommend solutions
Budget discipline
Cost effectiveness
Innovation mindset
Ability to challenge the status quo
Ability to manage multiple priorities
Ability to balance daily operations with long-term initiatives
Ability to ensure deadlines are met
Workload management skills
Strong vendor relationship management skills
Ability to partner effectively with internal stakeholders
Professionalism
Influence skills
Negotiation skills
Ability to manage complex impound situations
Compliance focus
Operational consistency focus
Accountability for performance metrics
Accountability for service levels
Accountability for business objectives
Scalability focus
Efficiency focus
Adaptability
Solutions-oriented mindset
Passion for developing people

Responsibilities

Serve as a trusted resource for the team by providing daily support, guidance, and problem-solving assistance.
Review calls and case activity to deliver effective coaching focused on impound processes, compliance requirements, negotiation techniques, and customer experience.
Foster a culture of accountability, continuous improvement, and professional development.
Demonstrate a principled entrepreneurship mindset by identifying opportunities to improve processes, reduce expenses, and increase operational efficiency.
Understand business objectives and proactively recommend solutions that support portfolio growth while maintaining budget discipline and cost effectiveness.
Embrace innovation and challenge the status quo to drive positive business results.
Support supervisor responsibilities and special projects as needed to ensure departmental success.
Effectively manage multiple priorities, balancing daily operations with long-term initiatives.
Ensure deadlines are met while coaching team members on prioritization and workload management.
Build and maintain strong relationships with critical external partners, including impound facilities, recovery agents, and outside counsel.
Partner effectively with internal stakeholders across departments to resolve issues and improve outcomes.
Demonstrate professionalism, influence, and negotiation skills when interacting with vendors to achieve mutually beneficial results.
Lead by example in managing complex impound situations while ensuring compliance and operational consistency.
Drive accountability for performance metrics, service levels, and business objectives.
Support a scalable and efficient impounds operation capable of meeting evolving business needs and portfolio growth.