Team Leader, Investments – Western Canada

iA Financial Group•Edmonton, AB

2d•CA$60,000•Hybrid

About The Position

The primary focus of the Team Leader, Investments is to ensure the investment team’s service levels to advisors are maintained and to effectively facilitate the accurate, compliant and timely processing of segregated fund trades. The Team Leader will supervise, and mentor assigned Investments staff, fostering collaboration and a high performance culture that delivers indispensable service, consistently meets or exceeds service level targets and adheres to national processes. The Team Leader’s accountabilities also include organizing, monitoring and optimizing the team’s work to ensure tasks are completed accurately and on time. The Team Leader will work closely with the Manager, National Investments to assist in the accomplishment of team and department objectives. In additional to leadership responsibilities the Team Leader actively participates in day-to-day operations by processing work alongside the team as needed to manage volumes.

Requirements

A minimum of 5-7 years' experience in the investment industry
Previous experiencing in the supervision/leadership/mentoring of staff
Demonstrated leadership skills with the ability to work within and promote a team-based environment to reach department objectives and goals
Expert organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
Demonstrated ability to organize self and others while handling multiple priorities
Superior interpersonal skills with proven ability to develop and maintain relationships
Creative problem solver with highly developed critical thinking skills
Proven accuracy, attention to detail and data entry skills
Excellent written and verbal communication skills
Ability to represent self, office and organization in a professional, positive manner at all times
Ability to handle sensitive and confidential information in a professional manner
Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

Nice To Haves

Industry designation(s) (FLMI, ACS, AIAA) desirable
Bilingual in French and English is an asset.

Responsibilities

Provide on-going supervision to the Investments Team by monitoring workflow and ensuring tasks are completed accurately and on time, setting clear expectations and conducting performance reviews, addressing performance issues promptly and constructively, managing attendance, vacation scheduling and approvals.
Ensure that there is appropriate backup for team members during absences and as volumes require.
Manage and maintain weekly metrics for Operation’s leadership team.
Partner with Manager, National Investments to oversee the recruitment of new staff.
Oversee and support structure training and development initiatives supporting skill building that aligns with staff, team and organizational goals.
Provide coaching and mentorship to team members to support ongoing development and active engagement.
Work with the Manager, National Investments to develop & implement plans to effectively accomplish department objectives/SMART goals.
Ensure the team assumes full ownership of assigned files and quality of data by identifying and prioritizing urgent cases and proactively resolving issues that could delay file progression.
Provide support to the team with regards to technical issues, daily investment trading and general processing questions.
In conjunction with the Manager, National Investments, coordinate and work with software vendors and FundServ to support any system upgrades or releases.
Ensure all testing is completed in advance of the release and all investment staff are prepared and trained on any changes, if necessary.
Look for efficiency opportunities and/or service improvements and work to incorporate them into national processes.
Leverage tools and technology wherever possible.
Maintain a high degree of industry and product knowledge, understanding the competitive market, and remaining current on industry trends and initiatives.
Establish and foster relationships with carrier partners and advisors to support and enhance PPI’s service related to processing investment products.
Facilitate the processing of segregated funds, GICs and other investment products with insurance carriers ensuring process protocols and service standards are consistently met.
Track and follow-up on pending transfers with carriers.
Perform immediate follow-up with advisors regarding missing information, supporting documentation, information discrepancies and unclear instructions.
Effectively resolve issues, questions or complaints as they pertain to investments.
Establish and facilitate new client accounts in the WealthServ Investment System.
Additional responsibilities, duties and special projects as identified.

Benefits

support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.
part of a diverse, inclusive and equitable place to work that values different perspectives.
benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.
Our people drive our progress through innovative ideas and a commitment to excellence.
We work hard and always ensure we have fun along the way.
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees.
Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.
The secret to our success? Investing in you, one person at a time.
Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto
We support and celebrate diversity.
We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes.
In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers.
At iA Financial Group, our differences make us unique.
We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger.
Our employees’ wellbeing is our priority.
We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model.
As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.