Team Leader-Housekeeping

Marriott•Paramus, NJ

14h•Onsite

About The Position

This role involves overseeing housekeeping operations, including entering room status, completing checklists for cleanliness and condition, and managing required paperwork. The Team Leader identifies room assignments and cleaning types, inspects cleaned guest rooms, and responds to guest and inter-departmental requests. They must follow procedures for entering guest rooms, ensuring vacancy and safety. Additionally, this role assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. Adherence to company and safety/security policies, reporting maintenance issues and hazards, and completing safety training are crucial. The position requires maintaining a professional appearance, confidentiality, and protecting company assets. A key aspect is providing excellent guest service, anticipating needs, assisting individuals with disabilities, and expressing genuine appreciation. The role also involves identifying and implementing improvements for efficiency, productivity, quality, safety, and cost-savings, while fostering positive working relationships and supporting team goals. Effective communication and the ability to perform physical tasks such as lifting, pushing, pulling, reaching, and standing/walking for extended periods are necessary. Computer proficiency for data entry and interpretation of documents is also required.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to enter and locate work-related information using computers and/or point of sale systems.
Ability to visually verify and interpret written documents.

Nice To Haves

No supervisory experience.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.