Team Leader, Deposits Operations

Fairstone Bank•Toronto, ON

15d•$60,000 - $78,000•Hybrid

About The Position

The team leader's mandate is to provide the team members with coaching and development to ensure optimal quality and productivity. Support the Management Team with building relationships with our key internal and external partners. Ensures that customer requests are completed timely, accurately, and according to legal, compliance and regulatory requirements and that internal service level are met. Develops and presents periodic statistical and status reports to management; prepares quantitative and qualitative information. This role provides subject matter expertise with compliance, regulatory and risk parameters to the team and provides assistance to senior staff.

Requirements

University degree in related area or discipline
5-7 years of previous People Leadership/ Management experience
Experience in the Financial Industry is strongly preferred

Nice To Haves

Additional accreditation(s), certification(s) in Leadership, Customer Service are strong assets

Responsibilities

Team Management, Team Building & Employee Development
Manage and prioritize the daily activities/workload of the team to ensure maximum efficiency
Provide coaching feedback and guidance through monthly huddles, quarterly and annual performance reviews
Resolve problems and client/broker related escalated issues
Effectively partner with key internal and external partners to resolve escalations
Identify and recommend methods to improve operations efficiency, service, and quality
Monitor workflow queues and dashboards to ensure efficiency in achieving individual and team targets
Participate in on-going training/cross-training plan emphasizing the employees continued development while identifying training opportunities
Reporting:
Assist in the preparation of monthly, quarterly, and annual reports for senior management, as necessary
Ensure all monthly quality review and productivity reports are reviewed and completed to meet agreed targets
Support year-end tax processing activities to meet CRA, Revenue Quebec and regulatory requirements
Risk and Compliance Management:
Adherence to regulatory, legislative and compliance requirements consistent with industry standards while striving to minimize any risk to the organization
Ensures that correspondences are completed timely, accurately and in accordance with compliance and regulatory requirements
Provide input to the documentation of processes as related to Deposit Operations
Assist the ongoing process of risk identification and mitigation through consultation with management
Support the internal and external audit process
Act only within specifically delegated authority
Project Management and Continuous Improvement Initiatives:
Act as a resource on User Acceptance Testing (UAT)
Support project implementation with our partners as required
Identify & recommend opportunities for continuous process improvements and product developments
Liaise with other HTC departments to implement new efficiencies that are cross-functional
Keep up to date on industry and compliance trends; recommends and implements changes to HTC internal processes as needed
Act as a change agent and support effective change management principles

Benefits

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.