Team Leader, Customer Site

Thermo Fisher Scientific•Boston, MA

19h•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations. Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations. Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews. Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities. Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as, and communicate and hold local staff accountable to safety expectations. Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively May perform other responsibilities as assigned by management

Requirements

High school diploma or equivalent required.
4 + years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling.
Experience working in Good x Practice (GxP) environment.
The International Air Transport Association (IATA) and the U.S. Department of Transportation (DOT) Hazardous Goods certification.
Knowledge of OSHA General Industry requirements.
Leadership and supervisory abilities and interpersonal skills to lead, coach, and enhance team culture.
Basic understanding of employment/labor law regulations.
Strong verbal and written communication skills.
Professional appearance and demeanor in all interactions.
Upholds Thermo Fisher Scientific's values, including confidentiality.
Computer proficiency and intermediate skills in Microsoft Office suite of software.
Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
Use of software for reagent batch records and chemical inventory tracking.
Strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities.
Ability to function in a fast-paced work environment.
Ability to work overtime, or independently, as needed.

Nice To Haves

Bachelors degree in a related field preferred.
Combination of education and experience that demonstrates the required skills.
Military Service/Training in lieu of a degree may also be considered.
Knowledge of OSHA General Industry requirements are also a plus.

Responsibilities

Leads the daily supervision of a small team of customer site-based personnel.
Oversees service offerings including order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
Leads a diverse cross-functional team of on-site lab specialists.
Manages the complete employee lifecycle: new hire selection, training needs identification and solutions, coordinating development training, and employee performance evaluations.
Delivers on committed contractual scope of work.
Develops, tracks, and trends business metrics.
Collaborates and supports the Program/Regional Manager for customer performance reviews.
Acts as liaison between customer and Thermo Fisher Scientific.
Coordinates onsite vendor escorting and customer visits.
Writes and implements SOPs, conducts site audits, and ensures completion of annual physical inventory.
Defines new opportunities by actively seeking expansion of services within assigned areas.
Provides capability review presentations and acts as a resource for the sales team and customer to identify savings and opportunities.
Drives process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
Supports safety programs such as hazard identification, conducts inspections and incident reporting/investigations.
Communicates and holds local staff accountable to safety expectations.
Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
May perform other responsibilities as assigned by management.

Benefits

Competitive remuneration
Annual incentive plan bonus
Healthcare
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount