Team Leader, Customer Site

Thermo Fisher Scientific • Holly Springs, NC

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, this position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. The role includes oversight of service offerings such as order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations. The Team Leader is responsible for complete employee lifecycle management, delivering on contractual scope, tracking business metrics, collaborating with management for customer performance reviews, acting as a liaison between the customer and Thermo Fisher Scientific, coordinating onsite vendor escorting and customer visits, writing and implementing SOPs, conducting site audits, ensuring annual physical inventory completion, defining new opportunities for service expansion, providing capability review presentations, acting as a resource for the sales team, driving process improvement initiatives, and supporting safety programs. The role requires professional representation of Thermo Fisher Scientific at customer locations.

Requirements

• High school diploma or equivalent.
• 4+ years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling.
• Experience working in Good x Practice (GxP) environment.
• The International Air Transport Association (IATA) and the U.S. Department of Transportation (DOT) Hazardous Goods certification.
• Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture.
• Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills.
• Maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Computer proficiency and intermediate skills in Microsoft Office suite of software.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
• Use of software for reagent batch records and chemical inventory tracking.
• Strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.

Nice To Haves

• Bachelors degree in a related field, or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.
• Knowledge of OSHA General Industry requirements.

Responsibilities

• Lead the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service.
• Oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
• Effectively lead a diverse cross-functional team of on-site lab specialists.
• Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work.
• Develop, track, and trend business metrics.
• Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific.
• Coordinate onsite vendor escorting and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Define new opportunities by actively seeking expansion of services within assigned areas.
• Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
• Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• May perform other responsibilities as assigned by management.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• A range of employee benefits
• Employment with an innovative, forward-thinking organization
• Outstanding career and development prospects
• Exciting company culture that stands for integrity, intensity, involvement, and innovation!
• Reasonable accommodation for individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees