Team Leader, Customer Site

Thermo Fisher Scientific • South San Francisco, CA

3d • $64,800 - $97,000 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of South San Francisco, CA.

Discover Impactful Work:
This position is passionate about service delivery excellence within Unity Lab Services! The portfolio of key services relative to the job function include: Lab Materials Management, Shipping and Receiving, and Lab Concierge.

A Day in the Life:
Leads a team of on-site staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation.

Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer focused orientation.

Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through detailed data collection and reporting.

Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.

Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to build a career path and succession plan.

Requirements

• High school diploma/GED required.
• Ability to present and articulate points by verbal and written communications.
• 3-5 years of dynamic proven experience in applicable field with GXP experience preferred.
• Ability to establish and champion positive customer relationships.
• Strong interpersonal skills and proactive approach in all duties.
• Skills to lead, coach and develop staff.
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Detail oriented, technically proficient, organized, problem solver, promotes team environment.
• Willingness to work overtime as the need arises.
• Must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

• Bachelor's degree strongly preferred.
• GXP experience preferred.

Responsibilities

• Leads a team of on-site staff.
• Participates in the candidate selection process, trains, and evaluates staff’s performance.
• Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values.
• Actively seeks development opportunities for team members and self.
• Promotes a friendly environment, good morale and cooperation.
• Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records.
• Assists in determining the resolution of all customer situations in a timely manner.
• Reinforces a customer focused orientation.
• Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through detailed data collection and reporting.
• Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.
• Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development.
• Ensures that employees are cross trained and develops employees to build a career path and succession plan.

Benefits

• comprehensive healthcare
• paid Holidays
• tuition reimbursement
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED