Team Leader - Cash Posting

Addus HomeCare • Lisle, IL

2d • Remote

About The Position

The Team Leader - Cash Posting is responsible for overseeing the timely and accurate posting of payments and adjustments in accordance with department guidelines and basic accounting principles. This role provides day-to-day guidance to the Cash Posting team, ensures productivity and quality standards are met, supports issue resolution, and serves as a subject matter expert for cash application processes.

Requirements

• High school diploma or GED required.
• Minimum of two years of cash application experience; healthcare preferred.
• Proficiency in reading payor remittances and ERAs.
• Strong 10-key and MS Excel skills.
• Excellent communication and customer service skills.
• Ability to work independently, manage priorities, and meet deadlines.

Nice To Haves

• Prior lead or mentoring experience preferred.

Responsibilities

• Lead, monitor, and support daily cash posting activities to ensure timely and accurate application of patient and insurance payments, adjustments, and refunds.
• Post a high volume of payments and adjustments via electronic files, paper remittances, and credit card transactions as needed.
• Review and reconcile all payments to accounts, remittances, and batches daily; ensure team balancing and maintain reconciliation documentation and spreadsheets.
• Serve as a point of escalation for complex payment posting, reconciliation discrepancies, and adjustment issues.
• Identify trends or recurring issues related to billing, coding, or reimbursement discrepancies and communicate findings to management.
• Provide guidance, training, and support to cash posting staff and branch locations regarding proper application of payments.
• Assist with onboarding and ongoing training of team members; provide feedback related to performance and accuracy.
• Ensure compliance with Medicare, Medicaid, HIPAA, and organizational policies.
• Maintain confidentiality and support continuous process improvement.
• Perform other duties as assigned.
• Maintains positive internal and external customer service relationships.
• Communicates clearly and professionally.
• Plans and organizes work effectively.
• Meets productivity and quality standards.
• Promotes teamwork and accountability.
• Participates in Continuous Quality Improvement initiatives.
• Represents the organization professionally.

Benefits

• Medical
• Dental
• Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED