Team Leader, Case Management Services

Medavie

4d • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, including their team of 8,000+ professionals. They create industry-leading solutions in insurance, primary care, and emergency medical services. Medavie's mission is to improve the wellbeing of Canadians. They have an award-winning culture that celebrates individuality and values diverse perspectives. They offer competitive pay, comprehensive benefits, and opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. This role is for a Bilingual Team Leader responsible for the daily management of a team of Disability Claim Specialists, ensuring productivity and quality standards are met, and providing ongoing coaching and development.

Requirements

• Post-secondary education in business, medical or rehabilitation management.
• Two years or more of people management.
• Two to three years of direct work experience in Life and Disability insurance.
• Bilingualism in French and English is required.
• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Nice To Haves

• Insurance designation (LOMA or other) will be considered an asset.
• Workday expertise.
• Strong Absence Management expertise.
• Experience in Benefits and/or Payroll.

Responsibilities

• Act as the primary resource for team members in determining direction and procedures for complex claims by providing information, answering questions and requests.
• Communicate with different stakeholders to effectively manage relationships.
• Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes.
• Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies.
• Build a stable team through recruiting qualified talent, training employees and providing guidance in career development.
• Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.

Benefits

• Permanent full-time position with opportunity to grow in a well-established organization.
• Flexible work arrangements and emphasis on work-life balance.
• Hybrid work option.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• An organization where we encourage personal learning and growth with opportunities for career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree