Team Leader- Business Solutions Associate

Global Payments Inc. • Toronto, ON

3d • CA$60,000 - CA$65,000 • Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Team Leader, Business Solutions Associate to join our ever-evolving Business Solutions Team and help shape the future of global commerce. In this role, you'll lead a high-performing team that delivers exceptional merchant experiences, drives operational excellence, and strengthens long-term client relationships. Your leadership will directly influence service quality, business growth, and the success of merchants who rely on Global Payments every day. By empowering your team, improving processes, resolving complex challenges, and identifying new opportunities, you'll help create seamless payment experiences while advancing our mission to deliver innovative solutions that power commerce around the world. This is an opportunity to make a measurable impact, grow your leadership career, and contribute to the future of a global payments and technology leader.

Requirements

• Proven experience in client management, customer support, account management, operations, payment services, or a related field, with a track record of delivering strong business and client outcomes.
• Leadership experience with the ability to coach, motivate, and develop high-performing teams while fostering accountability and engagement.
• Strong relationship-building and stakeholder management skills, with the ability to influence outcomes and collaborate effectively across multiple business functions.
• Demonstrated problem-solving and analytical capabilities, with experience identifying opportunities, implementing improvements, and driving measurable results.
• Excellent communication and decision-making skills, with the ability to manage competing priorities and navigate complex situations in a fast-paced environment.

Nice To Haves

• A bachelor's degree in Business, Commerce, Operations Management, Finance, or a related field.
• Experience leading process optimization, continuous improvement, or operational excellence initiatives.
• Knowledge of payment processing, merchant services, financial services, or a related industry.

Responsibilities

• Lead and elevate team performance by fostering a culture of accountability, coaching, and continuous improvement that strengthens merchant satisfaction, operational excellence, and business results.
• Drive exceptional merchant outcomes by ensuring complex issues, escalations, and service challenges are resolved effectively, protecting client relationships and reinforcing trust in Global Payments.
• Identify and implement operational improvements that increase efficiency, reduce risk, enhance service delivery, and create a better experience for merchants, colleagues, and business partners.
• Influence business growth opportunities by strengthening merchant relationships, uncovering opportunities to expand value, and supporting revenue growth while maintaining a client-first approach.
• Champion cross-functional collaboration and change initiatives that improve processes, support strategic objectives, and ensure teams are prepared to successfully navigate evolving business needs.

Benefits

• base salary of $60,000 - $65,000
• monthly commissions
• team sales incentives
• benefits
• 3 weeks paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level